Moniepoint Email Address: How to Contact Moniepoint Support Easily
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| Moniepoint Email Address |
If you're a Moniepoint user—whether a business agent or personal account holder—chances are you've needed to contact Moniepoint via email at some point. Knowing the right Moniepoint email address for customer care or support can save you time and get your issues resolved quickly. In this guide, we’ll share the correct email addresses to use, when to use them, and alternative ways to get fast support.
What Is the Official Moniepoint Email Address?
The official Moniepoint customer care email address is:
You can use this email for general inquiries, complaints, technical issues, transaction disputes, and feedback.
If you're a Moniepoint business banking user or agent, this is the best way to escalate unresolved POS issues, account lockouts, login errors, or settlement problems.
When Should You Contact Moniepoint Via Email?
Email is ideal for issues that are not urgent but require documentation, such as:
- Reversals or failed transaction complaints
- Account statement or audit requests
- Updating personal or business account details
- Technical issues with the Moniepoint POS machine
- Questions about the Moniepoint business banking services
For faster responses, be sure to include:
- Your full name
- Moniepoint account number or terminal ID (if applicable)
- Clear description of the issue
- Screenshots (optional but helpful)
Alternative Moniepoint Contact Options
If you prefer real-time support, Moniepoint offers other options beyond email:
- Customer Care Number: You can reach them at Moniepoint customer care number during business hours.
- In-App Chat Support: Available in the Moniepoint dashboard (web and mobile apps).
- Physical Offices: You can visit the Moniepoint Head Office in Lekki, Lagos or any regional office for in-person help.
- Social Media: Moniepoint is active on Twitter (X), Facebook, and Instagram for quick replies.
Tips for Getting a Fast Response
To increase your chances of a quick resolution:
- Always use the correct subject line (e.g., "Failed POS Transaction – Terminal ID 123456").
- Write clear, concise messages.
- Avoid sending multiple emails for the same issue—this could slow down your ticket.
Is There a Dedicated Email for Moniepoint Recruitment?
If you're looking for Moniepoint career opportunities, do not use the support email. Instead, visit their official Moniepoint Careers Portal where you can apply or send inquiries.
Frequently Asked Questions
Q: Can I reset my PIN via email?
A: No. Sensitive actions like resetting your Moniepoint business PIN must be done through the dashboard or with verified customer support agents.
Q: How long does Moniepoint take to reply to emails?
A: Response times vary, but typically, users get replies within 24–48 business hours. If it’s urgent, consider calling customer care directly.
The Moniepoint email address for support is support@moniepoint.com, and it's a vital channel for resolving non-urgent or documented issues. Whether you're an agent needing POS help or a user reporting a failed transaction, Moniepoint's email support is professional, responsive, and secure.
For faster assistance, explore other channels like in-app chat, customer care lines, or physical offices across Nigeria.
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