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| Reset your Moniepoint business PIN through the POS terminal or dashboard using secure verification and an OTP. |
How to Reset Your Business PIN on Moniepoint
You can reset your Moniepoint business PIN either directly from your POS terminal's Settings menu, or through the Moniepoint Business Dashboard using an OTP sent to your registered phone or email — both methods take just a few minutes. Here's the full process for each, plus what to do if you're completely locked out.
Why Your Business PIN Matters
Your Moniepoint business PIN is the 4-digit code that authorizes transactions on your POS machine and business portal. It protects your account from unauthorized use, ensuring only you or trusted staff can approve transfers, withdrawals, or balance checks. If it's compromised or forgotten, resetting it promptly keeps your account secure.
How to Reset Your Business PIN via the POS Device
1. Switch on your POS machine and log in with your Moniepoint merchant credentials
2. Navigate to the Settings or Profile menu on the home screen
3. Select Security or Change PIN
4. Enter your old PIN
5. Input your new 4-digit PIN and confirm it
6. You'll receive a success message, and the new PIN takes effect immediately
If you've forgotten your old PIN and can't get past this step, you'll need to reset via the dashboard instead, or contact support.
How to Reset Your Business PIN via the Dashboard
1. Go to your Moniepoint Business Dashboard and log in
2. Navigate to the Settings tab in the sidebar
3. Click Security Settings, then select Reset Business PIN
4. A one-time password (OTP) will be sent to your registered phone or email
5. Enter the OTP and set your new PIN
6. Confirm and save
Your new PIN activates immediately across all Moniepoint services.
What to Do If You're Locked Out
If you've entered the wrong PIN too many times, or the reset process itself isn't working, contact Moniepoint Customer Care right away:
- - Customer care number: +234 1 888 9990
- - Email: support@moniepoint.com
- - WhatsApp: +234 908 843 0803
For the full breakdown of every support channel and when to use each, see our Moniepoint Customer Care guide. Support may request identity verification before completing a reset on your behalf.
Security Tips for Your Business PIN
- - Avoid easy-to-guess numbers like 1234 or your birth year
- - Never share your PIN with anyone, including staff you trust — use separate staff logins where your setup supports it
- - Change your PIN periodically to reduce the risk of unauthorized access
- - Enable two-factor authentication on your Moniepoint business account for an added layer of protection, if available on your account type
- Moniepoint Customer Care: Phone, Email, WhatsApp & Office Contacts
Frequently Asked Questions
Can I reset my Moniepoint PIN without visiting a branch?
Yes — both the POS device method and the dashboard method are fully self-service and don't require an in-person visit.
What if I don't receive the OTP during a dashboard reset?
Confirm your registered phone number and email are correct and active, then try again. If the issue persists, contact customer care.
Is there a fee to reset my business PIN?
Standard PIN resets through the POS or dashboard are free. If you need to reset via customer support due to being fully locked out, ask directly whether any fee applies to your specific case.
How often should I change my PIN?
There's no fixed official rule, but changing it periodically — and immediately if you suspect it's been compromised — is good practice.
Conclusion
Resetting your Moniepoint business PIN is a quick, self-service process whether you use the POS device or the dashboard, and both take just a few minutes. If you're ever fully locked out, verified support is available through the customer care number, email, or WhatsApp above — just be ready to verify your identity before they can act on your account.
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