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| Moniepoint Head Office in Lagos |
Explore the Moniepoint head office in Lagos — verified location, services offered, contact info, opening hours, visit tips, and how to get help at the fintech HQ.
If you’re a Moniepoint agent, merchant, business owner, or customer seeking direct help beyond online support, knowing the Moniepoint head office in Lagos is essential. As one of Nigeria’s most dynamic fintech companies, Moniepoint provides digital banking, POS services, loans, and business payment solutions — but sometimes in-person support or escalated assistance is needed. This comprehensive guide gives you everything you should know before visiting.
What Is Moniepoint?
Moniepoint Inc. is a leading Nigerian fintech company providing an all-in-one digital financial platform for businesses and individuals. Founded in 2015 and headquartered in Lagos, it has rapidly grown to serve millions of users nationwide with banking, payments, credit, and business tools through apps and POS terminals.
While most interactions happen online via the Moniepoint app or customer service channels, the head office in Lagos serves as the central hub for operations and advanced customer engagements.
Where Is the Moniepoint Head Office in Lagos?
The Moniepoint head office in Lagos is located in the fast-developing Lekki area. This strategic location places the headquarters near major business districts and makes it easy to reach for individuals and corporate clients.
Verified Address:
Plot 3, Block 139A, Nike Art Gallery Road, Lekki Phase 1, Lagos, Nigeria
This branch is often referred to interchangeably as the Lagos office or Moniepoint headquarters and is the primary physical address for official company activities in Nigeria.
How to Contact Moniepoint Lagos Office
Before visiting, it’s recommended to reach out via official channels. This helps ensure that your issue requires an in-person visit and might save you a trip if your concern can be resolved remotely.
Official Contact Details:
- Phone: +234 201 888 9990
- Email: support@moniepoint.com
- Website Contact Form: Use the Contact page on Moniepoint’s official site for targeted help — perfect for detailed inquiries and support requests.
Office Hours & Best Times to Visit
Understanding the working hours helps you plan your visit efficiently:
Typical Working Hours:
- Monday – Friday: 8:00 AM – 5:00 PM
- Saturday & Sunday: Closed
Tip: Arriving early in the week — especially Monday mornings — can help you avoid queues and get attention sooner.
Services Available at the Head Office
The Moniepoint head office in Lagos handles a wider range of services than just basic support. While many everyday queries are resolved online or through customer care, complex and high-level services often require a physical visit. Here’s what you can expect:
1. Agent and Merchant Support
- In-person onboarding for Moniepoint agents
- Assistance with POS machine activation, replacements, and servicing
- Resetting business and agent PINs
- High-value or escalated transaction support
2. Business Banking & Merchant Verification
- Official Know-Your-Customer (KYC) processing for corporate accounts
- Merchant verification and document submission
- Corporate registration and partnership discussions
3. Business Partnerships & Aggregator Support
- Meetings for partnerships and enterprise integrations
- Aggregator onboarding and dashboard setup
- Strategic fintech collaborations
4. Loans and Financial Product Escalations
- Loan application verification and escalations
- Support for business credit and working capital product inquiries
Why Visit the Moniepoint Head Office?
Visiting the Moniepoint office in Lagos is recommended when:
- Your issue is not resolved online or via phone
- You have documentation to submit or verify
- You’re a registered agent needing high-level support
- You’re applying for corporate services or bulk POS devices
- You have escalated complaints or transaction disputes
In many cases, simple transactions and problems can be resolved via the app or customer care, but the head office provides a deeper level of assistance where digital channels fall short.
How to Get to the Head Office
Address Recap
Plot 3, Block 139A, Nike Art Gallery Road, Lekki Phase 1, Lagos
Tips for Navigating Lagos
- Use GPS navigation apps like Google Maps to find the Lekki address easily.
- If coming from Victoria Island or Ikoyi, take the Lekki–Epe Expressway and follow signs to Lekki Phase 1.
- Public transport options are widely available, including taxis, ride-hailing services (Uber, Bolt), and buses.
Alternative Moniepoint Office Locations in Lagos
While the Head Office is the main hub, Moniepoint may have additional support centers or satellite offices in Lagos that serve specific customer needs:
- Lagos POS Support Center: 12 Wole Ariyo Street, Lekki Phase 1, Lagos (reported location, depending on operational updates)
- Ikeja Office: 86 Allen Avenue, Ikeja, Lagos — sometimes listed as another outlet used for customer support and services.
Before visiting these alternative locations, confirm current operations as addresses and functions may change over time.
What You Should Bring When Visiting
To make your visit smoother, come prepared with:
- Valid government ID (e.g., national ID, driver’s license, international passport)
- Registered phone number used with your Moniepoint account
- POS terminal ID if applicable
- Transaction references or documentation related to your issue
- Business registration documents if handling corporate matters
Preparing ahead saves time and speeds up resolution of your issue.
Online Alternatives to In-Person Visits
Not all problems require you to visit the head office. Moniepoint also offers robust digital support options:
1. Online Chat & Help Center
Use the Contact section on Moniepoint’s official website to open a ticket or chat with a support agent.
2. Live Chat via the App
In-app support can often resolve issues like transaction problems or account access quickly without a physical visit.
3. Customer Care Phone Support
Call +234 201 888 9990 to discuss your issue with a representative who can guide next steps.
Tips Before You Visit
Here are practical tips to make your visit more productive:
- Call ahead: Confirm office hours or if documentation is required.
- Schedule your visit early: Lagos traffic can be heavy — mornings are best.
- Bring copies: Bring both originals and copies of documents when possible.
- Ask for reference numbers: After service, request confirmation or reference numbers for follow-up.
Need fast, direct support? Plan your visit to the Moniepoint head office in Lagos with the address and tips above — but first reach out via phone or web support to confirm whether an in-person visit is necessary.
Conclusion
The Moniepoint head office in Lagos at Plot 3, Block 139A, Nike Art Gallery Road, Lekki Phase 1 serves as the fintech’s primary physical hub for advanced support, corporate queries, and business-level engagements. Whether you’re an agent resolving complex transaction issues or a business owner seeking high-level partnerships, visiting the head office can offer direct assistance beyond digital channels. Always prepare ahead, confirm service needs, and use official contact details to get the most out of your visit.
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