Where Is PalmPay Office Located in Lagos? (Full Address and Contact Guide 2025)

Where Is PalmPay Office Located in Lagos?

If you’re a PalmPay user in Lagos and need in-person assistance, you might be wondering: Where is the PalmPay office located in Lagos? Whether you're dealing with account issues, need help with POS services, or want to make formal inquiries, visiting the PalmPay Lagos office could provide faster resolutions.

This article gives you the verified address of the PalmPay head office in Lagos, other support contact details, and what to expect when you visit.

PalmPay Office Address in Lagos

As of 2025, the PalmPay head office in Lagos is located at:

20 Opebi Road, Ikeja, Lagos, Nigeria

This is the official corporate office where you can:

Resolve escalated customer service issues.
Apply for or renew PalmPay POS terminals.
Make official business partnership inquiries.
Report fraud or account compromise in person.

You can find updated details on PalmPay’s official website before visiting, in case of any location or schedule changes.

Opening Hours of PalmPay Office in Lagos

The office typically operates during these hours:

Monday – Friday: 9:00 AM – 5:00 PM
Closed on Weekends and Public Holidays

It's advisable to go early and come with a valid means of identification, your PalmPay account details, and any documentation related to your issue (such as POS ID, receipt, or transaction reference).

Services Offered at the PalmPay Lagos Office

At the Lagos office, you can receive help with:

POS machine complaints and maintenance
Failed transactions or reversals
Loan-related issues and repayments
PalmPay business account support
Verification and compliance (KYC) issues

If you're looking to borrow money from PalmPay, apply for a PalmPay agent account, or escalate unresolved digital complaints, the office is the right place to go.

Alternative Ways to Contact PalmPay Without Visiting

If you can’t reach the Lagos office physically, PalmPay offers multiple remote customer care options:

Phone: Call the official PalmPay customer care number at 018886888
WhatsApp: Reach support on +234 700 7256 7297
Email: Send formal inquiries to support@palmpay.com
In-App Chat: Use the 24/7 live chat support inside your PalmPay app for real-time assistance

These channels are especially useful for resolving issues like how to withdraw trial cash on PalmPay, reporting fraud, or learning how to deactivate your PalmPay account.

Why Visiting the Lagos Office May Be Better

While PalmPay’s digital channels are effective, visiting the office can be useful for:

Urgent POS terminal replacements
Escalated fraud cases requiring ID verification
Complex transaction disputes
Face-to-face business onboarding

For agents and merchants using PalmPay POS services, going directly to the Lagos office is often the fastest way to get hardware or transaction-related problems fixed.

Knowing the exact location of the PalmPay office in Lagos gives users an added layer of support beyond digital channels. Whether you're a customer, POS agent, or business partner, the Ikeja office is open to help you solve problems, access services, and improve your PalmPay experience.

Before visiting, you can confirm directions, updates, or appointment requirements directly through the PalmPay website, or by contacting their official phone or WhatsApp lines.

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