 |
| Find verified PalmPay office locations in Nigeria and confirm addresses before visiting for in-person customer support. |
PalmPay Office Locations in Nigeria: What's Verified
PalmPay's headquarters and main Customer Experience Centre are at 20 Opebi Road, Ikeja, Lagos. A newer office opened in January 2026 at 33 Old Yaba Road, Lagos. PalmPay also has a presence in other states, but exact street addresses for offices outside Lagos aren't consistently published — call customer care to confirm before traveling to one.
PalmPay Head Office & Customer Experience Centre (Ikeja, Lagos)
Address: 20 Opebi Road, Ikeja, Lagos
PalmPay opened a dedicated Customer Experience Centre at this location to give users a physical point of contact for support, alongside phone, chat, and email channels. It handles:
- - POS terminal collection, replacement, and repairs
- - Complaint escalation for issues unresolved via phone or chat
- - KYC/BVN verification assistance
- - Account closure or reactivation support
- - In-person help with failed transactions, loans, or trial cash issues
PalmPay Yaba Office (Lagos) — New as of January 2026
Address: 33 Old Yaba Road, Lagos
This is a newer PalmPay office in Lagos's tech corridor, opened as part of the company's operational expansion. It's primarily described as a growing operations base rather than a walk-in customer support branch — for in-person customer service, the Opebi Road Ikeja location remains the primary option.
PalmPay Offices in Other States
PalmPay has confirmed a presence in cities including Port Harcourt, Abuja, Kano, Onitsha, Benin City, Abia, Enugu, and Abeokuta, mainly through regional service points and partner support hubs. However, unlike the Lagos locations, we could not independently verify specific street addresses for these regional offices from official sources — treat any exact address you find for a non-Lagos office with caution unless confirmed directly by PalmPay.
Before traveling to any PalmPay office outside Lagos, call +234 201 888 6888 or use in-app chat to confirm the current address and whether the service you need is handled there.
Do You Need an Appointment?
No appointment is required at the Ikeja location — walk-ins are accepted, though arriving early (especially Mondays and after public holidays) reduces wait time.
What to Bring When Visiting
- - A valid ID (NIN, driver's license, or international passport)
- - Your PalmPay-registered phone number or User ID
- - Screenshots or documentation if your visit relates to a dispute
- - A charged phone, in case the agent needs to see something in your app
Common Mistakes to Avoid
- - Traveling to a regional office based on an unverified address found online. Call ahead — office locations and hours can change, and not every claimed address has been confirmed by PalmPay itself.
- - Visiting in person for something that can be resolved faster remotely. Balance checks, transaction status, and many disputes can be handled via in-app chat or phone without a trip.
- - Forgetting your ID. Walk-in support typically can't proceed without identity verification.
- PalmPay Customer Care: Phone Number, WhatsApp & Email (2026 Update)
- How to Close Your PalmPay Account in Nigeria
For anything requiring an in-person visit in Lagos, the confirmed address is **20 Opebi Road, Ikeja**. For any other city, call customer care first — this saves a wasted trip if the specific service you need isn't handled at that location, or if the address has changed since it was last published online.
FAQ
What is PalmPay's head office address?
20 Opebi Road, Ikeja, Lagos.
Does PalmPay have an office in Port Harcourt?
PalmPay confirms a presence in Port Harcourt, but we could not verify a specific, current street address from official sources — call customer care before visiting.
Do I need an appointment to visit PalmPay's Ikeja office?
No, walk-ins are accepted, though arriving early is recommended.
Is the Yaba office for customer support?
It's primarily an operations base opened in January 2026; for in-person customer support, the Ikeja (Opebi Road) location is the established option.
- PalmPay official contact page — for the most current office information
- Central Bank of Nigeria — for verifying PalmPay's licensing status
){kind=link}