How to Call PalmPay Customer Care in Nigeria (2025 Update)
 |
| How to Call PalmPay Customer Care in Nigeria (2025 Update) |
If you're facing issues on the PalmPay app—such as failed transactions, account lock, or POS terminal errors—you may be asking: “How can I call PalmPay customer care directly in Nigeria?” This article will guide you through the correct PalmPay phone number to dial, tips for faster resolution, alternative contact methods, and common issues they handle.
What Is the PalmPay Customer Care Phone Number?
As of 2025, the official PalmPay customer care number in Nigeria is:
018886888
This is PalmPay's primary hotline for all customer complaints, inquiries, and transaction support. The number is operational during business hours, typically:
- Monday to Friday: 8:00 AM – 5:00 PM
- Saturday: 9:00 AM – 2:00 PM
Note: This number is available to both PalmPay personal and business users, including POS agents.
How to Call PalmPay Customer Care Step-by-Step
To speak with a live PalmPay representative:
- Dial 018886888 on your phone
- Follow the voice prompts
- Press the number related to your issue (e.g., for failed transactions or loan queries)
- Hold briefly to speak with a support agent
Calls are typically answered within 2–5 minutes during working hours. To speed things up, have the following ready:
- Your PalmPay registered phone number
- Transaction reference ID, if applicable
- A clear explanation of your issue
What Can You Resolve by Calling PalmPay?
PalmPay’s customer care team can assist you with:
- Failed fund transfers or pending withdrawals
- PalmPay Flexi cash (loan) inquiries
- POS terminal support and settlement delays
- Card binding issues
- BVN or NIN verification
- Blocked or frozen accounts
- Issues with trial cash withdrawal
For in-depth account troubleshooting, they may redirect you to use the PalmPay Help Center or request documents via email.
Alternative Ways to Contact PalmPay
If the call queue is long or you’re outside calling hours, here are other verified options:
In-App Chat:
- Open the PalmPay app
- Go to “Me” → “Help”
- Tap “Chat with Us” to speak to a live agent
PalmPay Email:
support@palmpay.com
Useful for sending screenshots, transaction IDs, and follow-ups.
Official Website:
Browse FAQs or submit issues at the PalmPay website.
Social Media Support:
Always verify that the social media handle is official and verified (blue checkmark).
Tips for a Smooth Support Call
- Call during off-peak hours (early morning or just after lunch) to reduce wait time
- Be calm and clear when explaining your issue
- Take note of the support agent’s name and any ticket ID given
- If your case isn’t resolved immediately, request a follow-up timeline
Is Calling the Best Way to Reach PalmPay?
Yes, calling is still one of the fastest and most direct ways to get support for urgent issues. However, if your complaint requires documentation (like screenshots), PalmPay’s email or in-app chat may be better.
You can also visit their physical locations, like the PalmPay office in Lagos or PalmPay Port Harcourt branch, for walk-in support.
To recap, if you need to call PalmPay for quick support, dial their official number:
018886888
Avoid using unverified WhatsApp numbers or random hotlines you find online. For security reasons, never share your OTP, PIN, or BVN over the phone, unless you're sure you're speaking to a verified PalmPay representative.
For more official updates, check the PalmPay website regularly.
Leave Comments
Post a Comment