How to Close Your PalmPay Account in Nigeria (2025 Guide)
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| How to Close Your PalmPay Account in Nigeria (2025 Guide) |
If you no longer wish to use PalmPay, you might be wondering how to close or deactivate your PalmPay account permanently. Whether you're switching to another financial platform, have security concerns, or simply want a fresh start, this step-by-step guide explains how to properly delete or close your PalmPay account in Nigeria.
Can You Permanently Close a PalmPay Account?
Yes. As of 2025, PalmPay allows users to close their accounts permanently through specific request channels. However, unlike some fintech apps, there is no one-click "Delete Account" button within the app. You must contact PalmPay’s customer care and follow due verification procedures.
Reasons People Close Their PalmPay Account
- Switching to another mobile money app or digital bank
- Account was compromised or hacked
- Want to reset the account with a new number
- Done using digital wallets
- Issues with PalmPay loan, POS, or services
- Prefer physical banking options
Before initiating account closure, ensure all transactions are settled and you withdraw all funds.
How to Close Your PalmPay Account (Step-by-Step)
Here are the verified methods to close your account:
Option 1: Via PalmPay Customer Care
The most secure way to close your account is by calling the PalmPay customer care number:
018886888
Speak with an agent and request for account deactivation or permanent closure. You’ll be asked to verify your identity using:
- Registered phone number
- Last transaction ID
- Linked BVN or NIN (if any)
The agent will initiate the account deactivation process. You’ll receive a confirmation once your account is closed.
Option 2: Send an Email to PalmPay Support
Email your account closure request to:
Use this format:
- Subject: Account Closure Request – [Your Phone Number]
- Body: Brief explanation of why you want to close your account
- Include: Full name, registered phone number, screenshot (optional), and any pending issue
You’ll receive a response within 24–48 hours with next steps.
Option 3: Visit a PalmPay Office
If you prefer face-to-face support, visit any PalmPay physical office in Nigeria, such as:
Carry a valid ID and your registered phone number. You’ll fill a request form for account termination.
Important Things to Do Before Closing Your Account
- Withdraw Your Balance: Make sure your PalmPay wallet is empty. You can send funds to your bank account or another user.
- Repay Any Loan: If you’ve used PalmPay’s loan service, clear all balances. Accounts with unpaid debts cannot be closed.
- Clear Your POS Settlement (if an agent): Ensure that POS agents settle all pending payments before account closure.
- Download Receipts: Save any transaction history you may need for future reference.
Can You Reopen a Closed PalmPay Account?
Once closed, a PalmPay account cannot be reactivated with the same phone number or credentials. You’ll need to register a new account using the PalmPay app and a different number.
If you're only facing login issues, you might consider resetting your password or using the “Forgot PIN” option before taking the final step to close the account.
Need an Alternative to Deletion?
If you’re unsure about permanent closure, you may:
- Temporarily stop using the app
- Deactivate your account for a short period by contacting customer care
- Remove sensitive data like bank cards and unlink your BVN
Closing your PalmPay account in 2025 is possible, but it requires contacting the right support channels and clearing all financial activities first. Whether by calling 018886888, emailing support@palmpay.com, or visiting a PalmPay office near you, ensure all your details are accurate to avoid delays.
If you're simply looking for a fresh start, you can always register a new PalmPay account on their official website or through the app.
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