PalmPay Office in Port Harcourt (2025 Location & Contact Guide)
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| PalmPay Office in Port Harcourt |
If you’re in Rivers State and need direct customer support from PalmPay, visiting the PalmPay office in Port Harcourt can be your fastest option. Whether you’re an agent, a user with a POS issue, or someone trying to recover a blocked account, the Port Harcourt branch is equipped to handle in-person complaints and inquiries.
This article shares everything you need to know about the PalmPay Port Harcourt office location, contact details, services offered, and alternative ways to reach support.
Where Is PalmPay Office Located in Port Harcourt?
As of 2025, the verified address for the PalmPay office in Port Harcourt is:
1A Evo Road, Off GRA Phase 2, Port Harcourt, Rivers State, Nigeria.
The office is open to both customers and agents and operates under standard business hours:
- Monday to Friday: 9:00 AM – 4:00 PM
- Saturday & Sunday: Closed (except for special outreach events)
If you’re searching for where to get PalmPay POS machine in Port Harcourt or want help with how to borrow money from PalmPay, this is the go-to location.
Services Offered at PalmPay Port Harcourt Office
Here are the major services available at the Port Harcourt branch:
- Resolution of failed transactions and refund claims
- POS terminal pickup and onboarding for agents
- KYC verification and account upgrade
- PalmPay account deactivation or closure
- Loan repayment and support
- Training for new agents or aggregators
- Updating account details (e.g., phone number or BVN)
If you have been experiencing issues such as being unable to withdraw trial cash on PalmPay or want to dispute a loan deduction, in-person visits can sometimes yield faster resolutions than the app or email route.
Is Appointment Required?
Currently, walk-ins are allowed, especially for users who require help with issues not resolved via the in-app live chat or PalmPay customer care number. However, it’s advisable to arrive early or call ahead on peak days.
How to Contact PalmPay Port Harcourt Office
While the office doesn't have a direct public line, you can contact PalmPay customer care and request internal redirection to the Port Harcourt unit:
PalmPay Customer Care Line: 018886888
Email: support@palmpay.com
PalmPay official website
You can also use the PalmPay WhatsApp support number: +234 700 7256 7297 to chat and request directions.
Alternative Support Channels in Rivers State
Can’t make it to the main office? PalmPay has field agents and mini support centers across several parts of Port Harcourt including:
- Mile 1 & 3 markets
- Rumuokoro axis
- GRA Phase 3 POS hubs
These locations can assist with POS activation, KYC, and troubleshooting—but they may not process loan complaints or escalated issues.
Tips Before Visiting
- Bring a valid ID (NIN, voter’s card, or driver’s license)
- Prepare screenshots of the issue or failed transaction
- If you’re an agent, bring your agent code or terminal serial number
- Come early to avoid long queues, especially on Mondays
The PalmPay office in Port Harcourt remains a critical hub for resolving complaints, receiving financial services, and obtaining agent support in Rivers State. While digital platforms like PalmPay’s website and email are helpful, visiting the office can often speed up complex issues like loan corrections, POS replacements, or account reactivation.
For convenience, always combine your visit with prior communication through official channels like email or WhatsApp to ensure faster service.
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