Why Is My MTN Data Bonus Not Working

Wondering why your MTN data bonus is not working in 2025? Learn the latest fixes, causes, and easy solutions to restore your MTN bonus browsing today.

If you’ve been asking, “why is my MTN data bonus not working?”, you’re not alone. Thousands of MTN users in Nigeria and other African countries have faced this issue recently, especially after system updates or SIM migrations. The good news is that most of these problems are easy to fix. In this 2025 guide, we’ll explain why your MTN bonus data isn’t working, what causes it, and how to get it working again within minutes.

Common Reasons Your MTN Data Bonus Is Not Working

Understanding the root cause is the first step toward fixing it. Here are the most common reasons your MTN data bonus may not be working:

Bonus Data Expired: Most MTN data bonuses (like the 100% double data offer or welcome bonus) have short validity periods. Once expired, they can’t be used even if shown in your balance.
Incorrect Data Settings: Using the wrong APN settings can block internet access, even when you have active data.
SIM Not Eligible: If you switched devices or SIM slots, your data bonus may temporarily deactivate.
Network Congestion: During peak hours, bonus data often slows down or stops working due to high network traffic.
Data Bonus Not Applicable to Certain Apps: Some MTN bonuses work only on specific platforms (e.g., social media or video streaming).

How to Fix “MTN Data Bonus Not Working”

Follow these steps to fix your MTN data bonus issue and get back online.

1. Check Bonus Data Validity

To confirm your bonus is still active:

Dial *559# or *559*43# to check your bonus data balance and expiry date.
If it has expired, you’ll need to wait for a new bonus or activate another data plan via the MyMTN App.

2. Verify MTN APN Settings

Wrong Access Point Name (APN) settings can prevent bonus data from connecting.
Follow these steps:

Go to Settings → Mobile Network → Access Point Names (APN).
Select MTN NG or add a new one with the following details:
- Name: MTN
- APN: web.gprs.mtnnigeria.net
- Username: (leave blank)
- Password: (leave blank)
- Save and restart your phone.

3. Restart Your Phone or Toggle Airplane Mode

Sometimes your SIM may not automatically connect to MTN’s data server. Simply:

Turn Airplane Mode ON for 10 seconds, then OFF again.
Or restart your phone and try reconnecting to mobile data.

4. Use the MyMTN App to Reconnect

Open the MyMTN NG app and refresh your dashboard. In some cases, your bonus data might appear inactive due to a temporary sync issue. Logging out and back in can trigger a refresh.

5. Avoid VPNs or Proxies

If you use VPN apps for browsing, turn them off. MTN’s data bonus system sometimes blocks connections made through VPNs or proxy networks.

6. Check Eligible Data Bonus Type

MTN has various bonus types, such as:

Welcome Back Bonus
Double Data Bonus
YouTube or Social Media Bonus

Some work only for specific apps or during certain hours. You can check your eligibility on the MTN Nigeria website.

7. Contact MTN Customer Support

If your bonus data balance is active but still not working, contact MTN support for assistance.
You can reach them through:

Customer Care Line: Dial 180 from your MTN line
Twitter (X): @MTNNG
Live Chat: via the official MTN portal

They can help you confirm if there’s a system error or account restriction affecting your data bonus.

Pro Tip: Use a Secondary SIM Slot

If you’re using a dual-SIM device, try moving your MTN SIM to the first SIM slot. Some phones prioritize data on SIM 1, which might fix the issue immediately.

Don’t miss out on free browsing opportunities! If your MTN data bonus isn’t working, follow these steps now to restore it — and stay connected effortlessly. You can also explore related guides like:

[How to Check MTN Data Balance]
[How to Activate MTN Double Data Offer]

Conclusion

If you’re wondering, “why is my MTN data bonus not working?”, the issue usually comes down to expired bonuses, network congestion, or incorrect settings. By verifying your bonus validity, checking APN settings, and contacting MTN support if needed, you can quickly fix the issue and enjoy your free data again.

Stay updated with MTN’s latest offers by checking the official MTN Nigeria site regularly or using the MyMTN app to manage your bonuses more effectively.