PalmPay Email Address (Updated Contact Info for 2025 Support & Inquiries)
 |
| PalmPay Email Address |
If you're looking for a fast and direct way to contact PalmPay, knowing the official PalmPay email address is essential. Whether you’re dealing with account login issues, unresolved transaction complaints, or business partnership requests, reaching out by email ensures your message is received and documented.
This guide provides the correct PalmPay email address, when and how to use it, and other verified support channels you can rely on in 2025.
What Is the Official PalmPay Email Address?
As of 2025, the official PalmPay customer service email address is:
This email is active for:
- Customer complaints and transaction disputes
- Loan inquiries or repayment challenges
- Escalation of issues unresolved via in-app support
- POS terminal requests or issues
- Account closure or deletion requests
Before sending an email, ensure your message includes:
- Your PalmPay phone number
- A detailed description of your issue
- Relevant screenshots or transaction IDs (if applicable)
For urgent concerns like how to close your PalmPay account or how to withdraw trial cash on PalmPay, the email channel is useful when live chat delays occur.
How Long Does It Take to Get a Response from PalmPay via Email?
Typically, PalmPay responds to emails within 24–72 hours, depending on the volume of inquiries. For quicker responses, consider using their in-app chat feature, which offers real-time communication.
If your matter is time-sensitive, you may want to combine your email with a follow-up via:
- PalmPay’s customer care number: 018886888
- PalmPay WhatsApp support line: +234 700 7256 7297
Common Issues to Use the PalmPay Email Address For
The PalmPay support email is best used for:
- Requesting loan statements or resolving overcharged repayments
- Reporting fraud or unauthorized deductions
- POS-related issues, agent onboarding, or account migration
- Inquiries about how to borrow money from PalmPay
- Deleting or deactivating your PalmPay account
Unlike phone or chat, email gives you the ability to send attachments such as:
- Screenshots of failed transactions
- Bank statements showing unreversed debits
- Valid ID for verification purposes
Business, Media, and Partnership Inquiries
If you're a company, media house, or fintech startup seeking to partner with PalmPay, you can use:
📨 business@palmpay.com
This is different from the customer care email. It’s used for:
- Merchant onboarding
- API integrations
- Media relations
- Agent aggregator discussions
Alternatively, visit the PalmPay website and scroll to the bottom for access to official emails for business or press inquiries.
Beware of Fake PalmPay Emails
PalmPay has issued warnings in the past about scammers impersonating support via fake emails. Always make sure the email address ends with @palmpay.com. Avoid clicking links from emails claiming to be PalmPay unless verified directly from the official site or app.
If you suspect phishing, report it immediately to support@palmpay.com with a screenshot of the suspicious email.
The official PalmPay email address remains one of the most reliable ways to contact their support team in Nigeria. Whether you're resolving a financial issue or simply making a service request, sending a well-documented email to support@palmpay.com can speed up resolution and give you a record of your interaction.
For backup, always consider using the PalmPay website, WhatsApp, or their Lagos office if your issue remains unresolved after emailing.
Leave Comments
Post a Comment