PalmPay Customer Care Number: How to Contact Support Fast in Nigeria (2025 Update)
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| PalmPay Customer Care Number |
PalmPay is one of Nigeria’s leading digital financial platforms, offering users mobile payments, savings, loans, airtime purchases, and other services via its easy-to-use mobile app. But just like any fintech platform, users occasionally face issues like failed transactions, account lockouts, or loan repayment queries. When that happens, the fastest way to get help is by reaching out to the PalmPay customer care number.
In this article, you'll learn how to contact PalmPay support, including their current customer care phone number, WhatsApp contact, email address, and alternative ways to resolve issues quickly.
What Is the PalmPay Customer Care Number?
As of 2025, the official PalmPay customer care number in Nigeria is:
018886888
This number is available for users across Nigeria and operates during business hours. It’s your best option if you want to speak to a human support representative to resolve account, payment, or wallet issues directly.
For quick access to PalmPay's official support, always call or text the number listed in the app or on the official PalmPay website.
Other Ways to Contact PalmPay Support
Apart from calling the helpline, PalmPay provides multiple customer service channels to cater to various user preferences:
1. WhatsApp Support
You can chat with PalmPay customer care on WhatsApp through their verified line:
+234 700 7256 7297
This is especially useful if you prefer not to make voice calls or need to share screenshots of your issue.
Learn more about how to contact PalmPay WhatsApp customer care number Nigeria.
2. PalmPay Email Address
If your case requires documentation or a formal complaint, use PalmPay’s official email:
📧 support@palmpay.com
Clearly describe your problem and include your registered phone number, transaction reference, and screenshots if necessary.
Read more: PalmPay Email Address and How to Send Complaints
3. In-App Support Chat
PalmPay also provides 24/7 chat support directly within the app. Here’s how to access it:
- Open your PalmPay app.
- Tap “Me” on the bottom menu.
- Select “Help Center”.
- Start a live chat with a support agent.
This method is often quicker for small issues like failed airtime purchases or fund reversals.
Common Issues You Can Report Through Customer Care
Using the customer care number or other support options, you can resolve:
- Failed deposits or withdrawals
- Disappearing funds
- Loan repayment problems
- Account security issues (like how to close a PalmPay account)
- Unrecognized login attempts
- Challenges accessing the PalmPay app or dashboard
How to Speed Up Your Support Request
To avoid delays when you call or chat with PalmPay support, prepare the following:
- Your PalmPay registered phone number
- Transaction ID or reference code
- Date and time of the failed transaction
- Screenshots (if possible)
This makes it easier for the support team to verify and resolve your issue swiftly.
The PalmPay customer care number is the fastest and most direct way to resolve serious issues with your digital wallet or transactions. With additional support options like WhatsApp, email, and in-app chat, the platform ensures all users have access to help when needed.
Whether you're asking how to borrow money from PalmPay, requesting help on PalmPay trial cash, or just need to speak to someone about a pending transaction, PalmPay’s support system is available and reliable.
Stay safe by always confirming you're using official contact numbers from the verified PalmPay website.
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