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| Learn how to block your First Bank account quickly using 894911# if your phone is lost or stolen. |
How to Block Your First Bank Account (Even From Another Phone)
To block your First Bank account immediately, dial `*894*911#` from ANY phone — confirmed directly on First Bank's official website. This works even if you're using a borrowed phone, since the whole point of an emergency block is that your own phone is usually the one that's gone.
Why This Code Matters
If your phone is lost or stolen, a thief with your active SIM could potentially attempt USSD transactions using your First Bank line. `*894*911#` is First Bank's dedicated emergency response — it immediately restricts your number/account, cutting off that access path before further steps are needed.
Step-by-Step: Blocking Your Account
1. Borrow any phone — network or brand doesn't matter.
2. Dial`*894*911#`.
3. Follow the on-screen prompts to confirm the block.
4. You'll receive confirmation that your number/account has been restricted.
This directly answers a common concern: yes, you can block your First Bank account from another phone — that's exactly what this code is designed for.
Step 2: Contact Customer Care to Confirm and Start Recovery
After blocking via USSD, follow up with First Bank directly to confirm the block and begin the recovery process:
- - Phone: `07080625000` or `0700FIRSTCONTACT` (0700-34778-2668228)
- - WhatsApp: `09090901901`
- - Email: firstcontact@firstbanknigeria.com
Be ready to answer identity verification questions. For the full breakdown of every First Bank support channel, see our First Bank customer care guide
Blocking Your ATM Card Separately
`*894*911#` restricts your USSD/account access, but if you specifically need to block a lost or stolen ATM card, you can:
- - Use the FirstMobile app's card management feature to freeze your card, if you still have access to another device with the app.
- - Call customer care to request the card be hotlisted.
- - Visit any First Bank branch with valid ID.
Also Block Your SIM Card
Since your SIM controls OTPs for other accounts too, contact your network provider (MTN, Airtel, Glo, or 9mobile) to block the SIM immediately, then arrange a SIM swap once you're ready to reclaim your number. See our guide on retrieving a lost MTN SIM if that applies to you.
Unblocking Your Account After Recovery
1. Visit any First Bank branch with a valid ID, and ideally a police report if the phone was stolen.
2. Request reinstatement of your USSD access and/or a replacement ATM card.
3. You may be asked to reset your USSD PIN as part of the process.
Security Reminders
- - First Bank will never ask for your PIN, OTP, full card number, or password over a phone call or message — if someone claiming to be from the bank asks, hang up and call back using the official number.
- - Set a SIM PIN on your phone (Settings → Mobile Network → SIM PIN) so a thief can't move your SIM into another device to intercept OTPs, even before you complete the account block.
- First Bank USSD Code: The Complete *894# Guide for Transfers & More
- First Bank Customer Care Number: Phone, WhatsApp & Emergency Block Code
- How to Protect Your BVN and Bank Details from Fraudsters
Frequently Asked Questions
How do I block my First Bank account if my phone is stolen?
Dial `*894*911#` from any phone immediately.
Can I block my First Bank account from someone else's phone?
Yes — `*894*911#` is specifically designed to work from any phone, not just your registered number.
Does this also block my ATM card?
It restricts account/USSD access; for a dedicated card freeze, use the FirstMobile app or contact customer care to hotlist your card.
How do I unblock my account afterward?
Visit a First Bank branch with valid ID (and a police report if applicable) to have your access reinstated.
Conclusion
`*894*911#` is First Bank's fastest emergency response — memorize it now, since it's built to work even when your own phone is the one that's missing. Pair it with blocking your SIM and contacting customer care for full protection.
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