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| Find First Bank’s verified customer care contacts, WhatsApp support, and emergency code for blocking a lost or stolen phone. |
First Bank Customer Care Number: Phone, WhatsApp & Emergency Block Code (2026)
First Bank's official customer care number is `07080625000` (also written as 0700FIRSTCONTACT / 0700-34778-2668228), and its WhatsApp Chat Banking number is `09090901901`. Both are confirmed directly on First Bank's official FAQ and Feedback pages. Here's the complete, verified breakdown of every contact channel.
Official First Bank Phone Numbers
Per First Bank's own official FAQ page:
| Number | Notes |
|---|---|
| 07080625000 | Primary customer care line |
| 02012278000 | Lagos landline |
| 0700FIRSTCONTACT (0700-34778-2668228) | Toll-free vanity number |
First Bank WhatsApp Chat Banking
Save `09090901901` as a contact, then message it on WhatsApp to begin a Chat Banking session.
Important requirement: Per First Bank's official FAQ, the WhatsApp number you use must match the phone number registered with the bank — using a different number than the one linked to your account and SMS notifications will cause the service to fail.
What you can do: WhatsApp Chat Banking currently supports personal Naira accounts only — domiciliary, corporate, and joint accounts are not available through this channel.
A note on a second number you may see cited elsewhere: Some third-party guides list `08124444000` as an alternative First Bank WhatsApp number. We could not independently confirm this second number against First Bank's own official pages, so treat `09090901901` (the officially documented number) as the primary, verified option.
Email Support
- - General enquiries/complaints: firstcontact@firstbanknigeria.com
- - Diaspora banking: diasporabanking@firstbanknigeria.com
- - Formal complaints escalation: FirstContact.Complaints@firstbankgroup.com
Emergency: Blocking Your Number/Account
If your phone is lost or stolen, First Bank's official website confirms: dial `*894*911#` to block your number immediately. Do this first, then follow up with a call to customer care to confirm the block and begin account recovery.
Live Chat and Social Media
- - Live Chat: Available on First Bank's official website, described as operating 24/7.
- - Social Media: Official accounts include Twitter/X (`@FirstBankngr`) and Facebook (`@FirstBankofNigeria`) — verify you're messaging the authentic verified account before sharing any account details.
Resetting Your WhatsApp Banking PIN
If you forget your WhatsApp Chat Banking PIN:
1. Message FirstBank on WhatsApp.
2. Select Settings, then Reset PIN.
3. Have your linked debit card ready, as it's required to complete the reset.
Escalating an Unresolved Complaint
If First Bank doesn't resolve your issue satisfactorily, per official guidance you can escalate to:
- - Internal: Head, Complaints Management — complaintsunit@firstbanknigeria.com
- - External (regulator): Central Bank of Nigeria's Consumer Protection Department — cpd@cbn.gov.ng
How to Avoid Customer Care Scams
- - Only use the numbers and emails listed above, sourced from First Bank's official pages.
- - First Bank will never ask for your PIN, OTP, full card number, or password through any support channel.
- - If someone calls claiming to be your "Account Officer" with urgent account issues, hang up and call back using the official number from your ATM card or the verified website — not a number they give you.
- What Is the USSD Code for First Bank? Complete Guide
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- [FirstMobile App: Download, Register & Use First Bank's Official Mobile App]
Frequently Asked Questions
What is First Bank's official customer care number?
`07080625000`, also reachable via `0700FIRSTCONTACT` (0700-34778-2668228) and `02012278000`.
What is First Bank's WhatsApp customer care number?
`09090901901` — the number must match your registered account phone number to work.
Is First Bank customer care available 24/7?
Live chat on the official website is described as 24/7; phone availability may vary — confirm current hours when you call.
How do I block my First Bank account if my phone is stolen?
Dial `*894*911#` immediately from any phone, then contact customer care to confirm.
Can I use WhatsApp banking for a joint or corporate account?
No — only personal Naira accounts are currently supported on WhatsApp Chat Banking.
Conclusion
For fastest resolution, First Bank's WhatsApp line (`09090901901`) and toll-free `0700FIRSTCONTACT` number are your most reliable official channels — always verify any other number against firstbanknigeria.com before trusting it with your account details.
- First Bank Official FAQ Page
- First Bank Feedback & Complaints Page
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