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| Learn how to quickly block your Access Bank account from another phone if your device is lost or stolen. |
To block your Access Bank account immediately, dial `*901*911#` from ANY phone — it doesn't need to be your registered number. Enter the phone number linked to your account and your USSD PIN when prompted, and your account is instantly blocked from all channels.
Why *901*911# Works Differently From Other Access Bank Codes
Every other Access Bank USSD function requires you to dial from your own registered phone number.`*901*911#` is the one exception — Access Bank designed it this way deliberately, since the whole point of an emergency block is that your registered phone is usually the one that's lost or stolen. This directly answers a common concern: yes, you can block your Access Bank account from another phone.
Step-by-Step: Blocking Your Account
1. Borrow any phone — network or brand doesn't matter.
2. Dial `*901*911#`.
3. When prompted, enter the phone number registered to your Access Bank account.
4. Enter your USSD PIN to confirm.
5. You'll receive a success notification, and your account is blocked instantly across all channels — USSD, app, ATM, and internet banking.
If you don't remember your USSD PIN: The block cannot be completed via USSD without it. In that case, skip straight to calling customer care (below) — an agent can still freeze your account after identity verification.
What "Blocking" Actually Does
Once blocked, your account becomes completely inaccessible through every channel — not just USSD — until you have it unblocked. This means no transactions can go through, whether attempted via the AccessMore app, ATM, POS, or internet banking.
Step 2: Call Access Bank to Confirm and Start Recovery
After blocking via USSD, follow up with Access Bank directly:
- - Customer care hotline: 0700 CALL ACCESS (0700 2255 22722) or 07003000000
- - Email: contactcenter@accessbankplc.com
- - Social media: Official Access Bank Twitter/X or Facebook accounts also respond to urgent reports
Be ready to answer identity verification questions, and mention that you've already blocked the account via `*901*911#`.
Blocking Your ATM Card Separately
Blocking your account via `*901*911#` restricts account access, but if you also want to specifically block a lost or stolen ATM card, you can:
- - Use the AccessMore app's card management feature to freeze your card instantly.
- - Call customer care to request a card block/hotlist.
- - Visit any Access Bank branch with valid ID.
Unblocking Your Account After Recovery
To restore access once you're safe:
1. Visit any Access Bank branch with a valid ID and, if the phone was stolen, ideally a police report.
2. Speak with a representative about reinstating your USSD access and/or issuing a replacement ATM card.
3. You may be asked to reset your USSD PIN as part of the process.
Important Security Reminders
- - Access Bank will never ask for your full card number, PIN, OTP, password, or BVN over a phone call or message. If someone claiming to be from the bank asks for these, end the call and report it.
- - Also block your SIM card with your network provider, since a thief could otherwise use it to intercept OTPs tied to other accounts.
- - A standard ₦6.98 USSD session charge (per CBN-telco agreement) applies to this transaction, deducted from airtime — not from your bank balance.
- How to Check Access Bank Account Balance (USSD, App & More)
- How to Protect Your BVN and Bank Details from Fraudsters in Nigeria
- Top 10 Mobile Banking Codes for All Nigerian Banks (2026 Guide)
Frequently Asked Questions
Can I block my Access Bank account from someone else's phone?
Yes — `*901*911#` is specifically designed to work from any phone, not just your registered number.
What do I need to complete the block?
The phone number registered to your account and your USSD PIN.
Does blocking my account also block my ATM card?
Blocking via `*901*911#` restricts full account access, but for a dedicated card freeze, use the AccessMore app or contact customer care directly.
How do I unblock my account afterward?
Visit an Access Bank branch with valid ID (and a police report if applicable) to have your access reinstated.
Is there a charge to block my account?
The block itself is free; only the standard ₦6.98 USSD session fee applies, charged by your network provider.
Conclusion
`*901*911#` is Access Bank's fastest emergency response tool — memorize it now, since it's specifically built to work even when your own phone is the one that's gone. Pair it with blocking your SIM and calling customer care for full protection.
- [Access Bank USSD Banking FAQ]— official source confirming the `*901*911#` block procedure and charges
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