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| Turn Off Conditional Call Forwarding Active Samsung |
Turn off conditional call forwarding active Samsung phones with this step-by-step guide. Fix calls going to voicemail and restore normal ringing fast.
Seeing the message “Conditional call forwarding active” on your Samsung phone can be confusing—and sometimes frustrating—especially when calls go straight to voicemail or another number without ringing. If you’re searching for how to turn off conditional call forwarding active Samsung, this guide gives you a clear, current, and practical solution that actually works in 2026.
This article is purely informational, written to help Samsung users understand what conditional call forwarding is, why it appears, and how to disable it safely without breaking other call features.
What Does “Conditional Call Forwarding Active” Mean on Samsung?
Conditional call forwarding means your incoming calls are automatically redirected only when certain conditions are met. These conditions usually include:
- Your phone is busy
- Your phone is unreachable
- You don’t answer within a set time
- Your phone is switched off
On Samsung devices, this feature is often enabled by default through your mobile network, not the phone itself. That’s why many users see the notification even though they never turned it on manually.
Why Samsung Phones Show the “Conditional Call Forwarding Active” Message
Samsung phones display this notice to inform you that call routing rules are active at the network level. Common reasons include:
- Voicemail setup by your carrier
- Call waiting conflicts
- Dual SIM configuration
- Network updates or resets
- Manual call forwarding setup in the past
According to Samsung’s official support documentation, call forwarding settings are deeply tied to your carrier profile and may reappear after system or SIM updates.
Is Conditional Call Forwarding Bad or Dangerous?
No—it’s not harmful. But it can interfere with normal call behavior.
Potential Issues
- Calls go to voicemail too quickly
- Missed calls without notification
- Calls redirect to the wrong number
- Conflicts with call waiting
That’s why many users want to turn it off completely.
How to Turn Off Conditional Call Forwarding Active on Samsung (Main Method)
This is the most reliable method and works on most Samsung Galaxy phones running One UI.
Step-by-Step Instructions
- Open Phone app
- Tap the three-dot menu (top right)
- Select Settings
- Tap Calling accounts
- Choose your SIM card
- Select Call forwarding
- Turn off all options:
- Forward when busy
- Forward when unanswered
- Forward when unreachable
Once disabled, restart your phone to apply the changes fully.
This is the safest way to turn off conditional call forwarding active Samsung without affecting other features.
Alternative Method: Using USSD Codes (Advanced Users)
Sometimes Samsung settings don’t fully disable network-level forwarding. In that case, USSD codes work better.
Universal Deactivation Code
Dial:
##002#
Then press Call
This code cancels all call forwarding rules on your line and is supported by most GSM networks globally.
Google’s official Android documentation confirms that network-level forwarding is best managed through carrier codes when device settings fail.
Carrier-Specific Considerations (Very Important)
Your mobile network controls conditional call forwarding more than your phone does.
What This Means
- Disabling it on Samsung may not remove it from the network
- Voicemail may automatically re-enable it
- Dual SIM phones may show the message on one SIM only
If the message keeps returning, you may need to contact your carrier directly through official support channels.
Samsung Dual SIM Phones: Extra Things to Check
On dual SIM Samsung devices, conditional call forwarding may be active on only one SIM.
Fix
- Repeat the call forwarding steps for each SIM
- Set one SIM as default for calls
- Restart the phone after changes
Many users miss this and think the fix didn’t work.
Why the Message Still Appears After Turning It Off
If you’ve disabled everything and still see the alert, here are the likely reasons:
- Voicemail is still active
- Network forces forwarding when unreachable
- Call waiting is disabled
- Carrier profile refresh
Samsung confirms that some carrier services override user settings at the network level.
How to Disable Voicemail (If Needed)
Voicemail is the most common trigger.
Steps
- Open Phone app
- Go to Settings
- Tap Voicemail
- Disable voicemail or change greeting settings
Note: Disabling voicemail may affect missed call notifications.
Does Turning Off Conditional Call Forwarding Affect Call Waiting?
No—unless your carrier links them.
Best Practice
- Keep Call Waiting ON
- Turn Conditional Forwarding OFF
- Avoid disabling all calling features at once
This balance ensures calls still ring properly.
Samsung One UI Versions That Support This Fix
These steps work on:
- One UI 4
- One UI 5
- One UI 6
- Android 13–15
Samsung maintains consistent call settings across recent versions, as confirmed in its official update notes.
Security & Privacy Concerns: Should You Worry?
Conditional call forwarding does not mean your calls are being hacked or monitored. It simply redirects calls based on availability rules.
However, if calls forward to an unknown number, that’s when you should:
- Reset forwarding using
##002# - Contact your carrier immediately
Fix Your Samsung Call Issues Now
If calls are missing or going straight to voicemail, disable conditional call forwarding now using the steps above and restart your phone. It takes less than two minutes.
Best Practices to Prevent It From Reappearing
- Avoid unnecessary SIM swaps
- Keep call waiting enabled
- Don’t install third-party dialer apps
- Update your Samsung phone regularly
- Use official carrier services only
Turn Off Conditional Call Forwarding Active Samsung the Right Way
To turn off conditional call forwarding active Samsung, you must disable it both at the device level and, if needed, the network level. The Samsung settings method works for most users, while the ##002# code ensures complete removal.
This isn’t a bug—it’s a carrier-controlled feature. Once you understand that, fixing it becomes straightforward.
Take action now: disable the forwarding rules, restart your phone, and enjoy normal incoming calls again.
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