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| MTN Block Subscriptions |
Last updated: August 2026
How to Cancel All MTN Subscriptions and Block Unwanted Charges (2026)
To cancel all active MTN subscriptions at once, dial *305#, select "Active Services," then "Cancel All." Alternatively, text STOP to 2442 to unsubscribe from third-party services, or manage everything visually through the MyMTN App's Subscriptions section. To prevent future unwanted subscriptions, activate Do Not Disturb (DND) by dialing 2442 and selecting Full DND.
Why Your Airtime or Data Keeps Disappearing
If your balance drops without a clear reason, an active value-added service (VAS) subscription is almost always the cause — caller tunes, news alerts, daily trivia, premium content, or an auto-renewing data plan you signed up for once and forgot about. These typically deduct small amounts (₦50–₦200) repeatedly, which is why they often go unnoticed until you actually check.
Subscriptions usually get activated through:
- - Accidentally dialing a promotional USSD code
- - Responding to an SMS prompt without reading it carefully
- - Confirming a pop-up offer too quickly
- - Auto-renewal on a previous data or content purchase
Step 1: Check What's Currently Active
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| Use *305# to review active MTN subscriptions, cancel unwanted services, and reduce unexpected airtime or data deductions. |
Before cancelling, see what's actually subscribed to your line:
Via USSD: Dial *305#, select "My Subscriptions" — this shows every active VAS on your number and remains the most reliable way to see everything at once.
Via SMS: Text STOP to 2442. You'll receive a message listing third-party subscriptions linked to your line, as part of MTN's Do Not Disturb program.
Via MyMTN App: Open the app, go to Account → Subscriptions or Value-Added Services, and view everything on a visual dashboard — the easiest option if you prefer not to dial codes.
Step 2: Cancel Everything
Cancel All via USSD (Fastest for Bulk Cancellation)
1. Dial *305#.
2. Select "Active Services."
3. Choose "Cancel All," or select individual services to stop one at a time.
4. You'll receive a confirmation SMS once cancellation succeeds.
Cancel Third-Party Services via SMS
1. Text STOP to 2442.
2. Reply with the number next to each listed service to cancel it.
This method specifically targets third-party (non-MTN-native) subscriptions that sometimes don't show up in the *305# menu.
Cancel via MyMTN App
Open the app, navigate to Subscriptions, and unsubscribe from each service directly — useful if you want to review what you're cancelling before confirming.
Step 3: Prevent Future Unwanted Subscriptions
Cancelling existing subscriptions only solves half the problem — here's how to stop new ones from sneaking in:
- - Activate Do Not Disturb (DND): Dial 2442 and select Full DND to block promotional SMS and prevent many auto-enrollments before they happen.
- - Avoid unfamiliar USSD codes: shared in random SMS or pop-up ads.
- - Turn off auto-renew on data bundles — choose one-time purchase when buying data, or disable auto-renew via the MyMTN App if it's already on.
- - Review your subscriptions monthly using *305# as a routine check, so nothing renews unnoticed for months.
If Charges Continue After Cancelling
- - Recheck *305# to confirm the service actually shows as cancelled, not just attempted.
- - Confirm auto-renew is off for any data bundles specifically, since bundle auto-renewal is billed separately from VAS subscriptions.
- - Contact MTN Customer Care directly if a service won't cancel through self-service: dial 180 (free from an MTN line) or 08031000180 from other networks, and specifically request that all VAS subscriptions be blocked from the backend.
Quick Reference
Here is the text copied from the images:
| Action | Code/Method |
|---|---|
| Check active subscriptions | *305# → My Subscriptions |
| Cancel all subscriptions | *305# → Active Services → Cancel All |
| Cancel third-party services | Text STOP to 2442 |
| Activate DND (prevent future) | Dial 2442 → Full DND |
| Manage visually | MyMTN App → Subscriptions |
| Escalate unresolved issues | Call 300 (MTN line) or 08031000180 |
How to Stop Flash Message Pop-Ups (SIM Toolkit)
Some MTN promotional pop-ups (e.g., "Get 100MB for ₦100" appearing right after a call) come from your phone's SIM Toolkit app, not from a subscription that USSD or SMS methods can cancel. To disable these on Android:
1. Go to your phone's Settings.
2. Tap Apps or App Management.
3. Find SIM Toolkit or MTN Services.
4. Tap Notifications.
5. Turn off Show Notifications.
This stops the pop-up itself at the phone level, separate from cancelling any billed subscription.
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How to Cancel All MTN Data Auto-Renewal and Other Services in Nigeria
Frequently Asked Questions
How do I cancel all my MTN subscriptions at once?
Dial *305#, select "Active Services," then "Cancel All."
Why am I still being charged after cancelling a subscription?
Recheck *305# to confirm cancellation went through, verify auto-renew is off on any data bundles, and contact 180 if the issue persists.
Does DND stop existing subscriptions too, or only future ones?
DND primarily prevents future promotional enrollments; use *305# or STOP to 2442 to cancel subscriptions that are already active.
Can I check my subscriptions without cancelling anything?
Yes — dialing *305# and selecting "My Subscriptions" only displays your active services; nothing is cancelled unless you select that option separately.
What if a subscription doesn't appear in the *305# menu?
Try the SMS method (STOP to 2442), which sometimes catches third-party services not listed in the USSD menu, or contact MTN Customer Care directly.
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