Software Engineering Manager – Customer Care (UK)

Apply for the Software Engineering Manager – Customer Care (UK) role at Kaluza. Lead AI and automation teams delivering advanced contact centre solutions for energy clients.

Are you an experienced software engineering leader passionate about transforming customer experience with next-generation technology? Kaluza, a global leader in digital energy solutions, is hiring a Software Engineering Manager – Customer Care (UK) to lead innovative teams focused on AI, automation, and advanced contact centre solutions.

This opportunity is ideal for tech leaders who thrive in collaborative environments and want to shape the future of customer service for top energy clients across the UK.

About the Role

The Software Engineering Manager – Customer Care will play a pivotal role in delivering scalable, AI-powered tools that enhance the efficiency and quality of customer interactions. Working closely with senior leaders, you’ll help define and execute Kaluza’s technical and product strategy for its growing customer care division.

Key Details:

Position: Software Engineering Manager – Customer Care
Job Type: Full-time / Part-time
Salary Range: £74,000 – £100,000 per annum
Location: Bristol, Edinburgh, or London
Employer: Kaluza
Apply Here: applyukjobs.short.gy/CareTech-Mgr

What You’ll Do

As a Software Engineering Manager, you will lead cross-functional teams to design, build, and optimize intelligent customer care platforms. The goal is to transform how energy providers engage with customers by integrating smart automation, self-service systems, and personalized digital solutions.

Your responsibilities will include:

Leading high-performing software engineering teams focused on innovation and delivery.
Collaborating with senior stakeholders to define product vision and technical direction.
Driving adoption of automation, data-driven insights, and AI technologies in customer support.
Overseeing the development and maintenance of contact centre platforms using modern tech stacks such as Kafka, Amazon Connect, and Genesys.
Encouraging continuous learning, collaboration, and technical excellence within your teams.

Why Join Kaluza?

Kaluza is redefining how energy companies interact with customers by leveraging AI, data analytics, and automation. As a Software Engineering Manager, you’ll be part of a mission-driven organization focused on innovation, sustainability, and human-centered design.

Benefits of working at Kaluza include:

Competitive salary and flexible working arrangements.
Opportunity to work on cutting-edge technologies and scalable customer care platforms.
Collaborative hybrid work model with occasional travel across UK offices.
Inclusive, forward-thinking culture with strong career growth opportunities.
No driving licence required — flexible commuting and remote collaboration options available.

Kaluza’s teams are known for using data and automation to reduce operational costs while improving customer satisfaction. If you’re passionate about leading technical transformation and mentoring world-class engineers, this role offers a perfect balance of leadership, strategy, and innovation.

Ideal Candidate Profile

To succeed in this role, you’ll need strong leadership skills, a deep understanding of software engineering best practices, and a passion for building technology that enhances customer experience.

Preferred qualifications include:

Proven experience managing engineering teams in fast-paced tech environments.
Expertise in cloud technologies, APIs, and modern architecture frameworks.
Strong background in AI, machine learning, or automation platforms.
Familiarity with contact centre tools like Amazon Connect, Twilio, or Genesys.
Excellent communication and stakeholder management skills.

For more insight into Kaluza’s innovative work culture, explore their Careers Page and learn how their engineering teams are shaping the future of digital energy.

How to Apply

Ready to lead the next generation of intelligent customer service solutions? Apply today through the official Kaluza job portal at applyukjobs.short.gy/CareTech-Mgr.

If you’re looking for similar technology or AI-related roles in the UK, explore more opportunities on your site’s Tech Careers or AI Jobs in the UK sections.

Final Thoughts

Kaluza’s Software Engineering Manager – Customer Care (UK) role is more than a job — it’s a chance to influence how millions of customers experience energy services through AI-driven technology. Join a company that values innovation, collaboration, and impact.

Apply now to help design the future of intelligent customer engagement in the energy industry.