Head, Customer Success at Dangote: Apply for a High-Impact Leadership Role in Lagos

: Apply for a High-Impact Leadership Role in Lagos

Apply now for the Head, Customer Success at Dangote position in Lagos. Lead customer experience strategy with over 10 years of B2B expertise.

Exciting Career Opportunity: Head, Customer Success at Dangote

Are you an experienced professional passionate about customer success and relationship management? The Dangote Group, one of Africa’s most diversified and respected business conglomerates, is currently hiring for the position of Head, Customer Success in Lagos, Nigeria.

This full-time leadership role offers an incredible opportunity to design and manage customer engagement strategies that align with Dangote’s mission of driving excellence, innovation, and sustainability across its industries.

Apply directly via the official Dangote careers portal here:
https://careers.dangote.com/job/DIL-HQ-Lagos-Head%2C-Customer-Success-DIL/824401802/

About the Dangote Group

Founded by Aliko Dangote, Africa’s richest man, the Dangote Group has grown into a global brand with operations spanning cement, sugar, salt, energy, and petrochemicals. The company continues to create jobs, empower African economies, and set standards for business excellence.

To learn more about the company’s impact and ongoing projects, visit the official Dangote website.

Role Overview: Head, Customer Success

The Head of Customer Success is a senior management role responsible for enhancing customer satisfaction, loyalty, and retention. This position requires a proactive leader with a strategic mindset and a deep understanding of the B2B environment.

As the head of the Customer Success Department, you will lead a team focused on building lasting relationships with clients, resolving complex issues efficiently, and driving data-driven improvements across all customer engagement channels.

Key Qualifications

To be considered for this position, applicants must meet the following requirements:

Educational Background:
- Bachelor’s or Master’s degree (BSc/MSc) in Business Management, Marketing, or a related field.
Experience:
- Minimum of 10 years’ experience in customer service or success leadership roles.
- Proven track record managing multi-channel customer service operations (email, chat, call centers, and CRM systems).
Core Skills and Competencies:
- Strong analytical abilities and proficiency in data-driven decision-making.
- Exceptional communication and empathy skills to understand customer needs and expectations.
- Demonstrated problem-solving and team leadership capabilities.

Key Responsibilities

As Head of Customer Success, your core duties will include:

Designing and implementing customer experience strategies that align with business goals.
Managing multi-channel customer service operations to ensure seamless support delivery.
Analyzing performance data and feedback to drive service improvements.
Leading, training, and motivating the Customer Success team.
Collaborating with marketing, sales, and operations teams to improve customer retention.

This role plays a pivotal part in shaping how Dangote engages with its customers—ensuring every interaction reflects excellence and professionalism.

Why You Should Join Dangote

Joining the Dangote Group means becoming part of one of Africa’s most dynamic and impactful organizations. As an employee, you’ll gain access to:

A world-class work environment that values innovation and growth.
Competitive compensation and professional development opportunities.
A chance to influence customer engagement at one of Africa’s most powerful brands.

To explore more career opportunities at Dangote, visit the Dangote Careers Portal.

How to Apply

If you’re passionate about delivering exceptional customer experiences and possess the required qualifications, don’t miss this opportunity!

Apply Now:
Click here to apply for the Head, Customer Success position

Application Deadline: Applications are reviewed on a rolling basis, so early submission is encouraged.

Final Thoughts

The Head, Customer Success at Dangote role is perfect for professionals who excel at blending strategy with empathy—creating systems that turn customers into lifelong partners. If you’re ready to take your career to new heights in one of Africa’s top organizations, now is your chance.

Don’t wait — apply today and be part of the team that defines customer excellence at Dangote.