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| How to Block MTN Customer Care Promotional Calls |
Mobile network providers like MTN often send promotional calls to update customers about new offers, data bundles, or special services. While some of these offers may be useful, constant promotional calls can become frustrating and disruptive, especially when they come at odd hours or during busy times. If you are tired of receiving these calls, MTN provides simple ways to stop them.
In this guide, we’ll show you how to block MTN customer care promotional calls step by step.
Why MTN Sends Promotional Calls
MTN uses promotional calls to:
- Advertise new data or voice plans.
- Introduce value-added services (VAS) like caller tunes, entertainment bundles, etc.
- Remind customers about bonuses or offers.
These calls are automated and sent to many subscribers at once. However, if you are not interested, you can opt out anytime.
How to Block MTN Promotional Calls
1. Use the Do-Not-Disturb (DND) Service
MTN Nigeria offers a Do-Not-Disturb (DND) service, which allows you to stop unwanted calls and SMS from promotional services.
- Step 1: Open your SMS app.
- Step 2: Send STOP to 2442.
- Step 3: You will receive a confirmation message that you have successfully activated DND.
This will block all promotional calls and SMS from MTN.
2. Partial DND (Filter What You Receive)
If you still want to receive updates about some categories (like banking alerts, health tips, or religious messages), you can set a partial DND option.
- Send HELP to 2442 to view available categories.
- Reply with the code for the specific category you want to allow.
- For example, sending SPORT will allow only sports messages.
This way, you won’t miss important offers but can block irrelevant ones.
3. Contact MTN Customer Care
If promotional calls still continue after activating DND, you can reach MTN directly to complain.
- Dial 300 (MTN Customer Care line).
- Ask the representative to remove your number from promotional call lists.
4. Use Phone Settings (Extra Option)
Some smartphones allow you to block unwanted numbers automatically:
- Go to Settings > Call Settings > Block Numbers.
- Add MTN’s promotional call numbers to your block list.
However, since MTN often uses different numbers, the DND method is the most reliable.
Things to Note
- DND only blocks promotional calls and SMS, not regular MTN customer service calls.
- You can deactivate DND anytime by sending ALLOW to 2442.
- If you want only SMS blocked but still prefer calls, you must speak with MTN Customer Care for assistance.
Final Thoughts
Unwanted promotional calls from MTN can be annoying, but with the DND service and the right settings, you can finally enjoy peace of mind. Simply send STOP to 2442 and block all promotional calls instantly.
If you are looking for more MTN tips and tricks, check out MTN official website for the latest updates.
