Customer Care OPay – How to Contact OPay Support Easily
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| Customer Care OPay |
OPay has quickly become one of the most popular mobile payment platforms in Nigeria and across Africa. From sending and receiving money to paying bills, buying airtime, and making online purchases, OPay offers an all-in-one financial solution. However, like any other financial service, users sometimes encounter issues that require assistance. This is where OPay customer care comes in.
In this detailed guide, you’ll learn everything you need to know about OPay’s customer support — including how to contact them, the best communication channels, common issues they help resolve, and tips for getting faster responses.
What is OPay?
OPay, short for Opera Pay, is a fintech company owned by Opera Software. Launched in 2018, OPay provides financial services such as:
- Mobile money transfers
- Bill payments (electricity, cable TV, internet, water, etc.)
- Airtime and data purchase
- Loan services via OKash
- Food ordering and ride-hailing (in some countries)
You can download the OPay app for Android directly from the Google Play Store to start using their services.
Why You Might Need OPay Customer Care
Even though OPay is easy to use, there are situations where you’ll need help from their customer service team. Common issues include:
- Transaction failures – Money debited but not credited to the receiver.
- Login problems – Difficulty signing into your OPay account.
- Account restrictions – When your account is frozen due to suspicious activity.
- Loan repayment issues – Problems with OKash loan payments or overcharges.
- POS terminal issues – For OPay POS merchants experiencing errors.
- Refund requests – For failed transactions or wrong payments.
- Profile verification – Issues with BVN or ID verification.
How to Contact OPay Customer Care in Nigeria
OPay has multiple official communication channels for customer support. Here’s how to reach them:
1. OPay Customer Care Number
You can speak directly to an OPay agent via phone call.
OPay Customer Care Number (Nigeria):
0700 8888328 or 01 8888328
Calls are available Monday to Friday from 9:00 AM to 5:00 PM.
Tip: Be ready with your transaction ID, phone number, and full name for faster service.
2. OPay Customer Care Email
If you prefer writing to OPay, you can send them an email.
Email Address: customerservice@opay-inc.com
When sending your email, include:
- Your registered OPay phone number
- Transaction reference number
- Clear description of the issue
- Screenshots (if applicable)
3. OPay Live Chat (In-App Support)
The OPay app comes with a built-in chat support feature.
Steps:
- Open your OPay App.
- Tap the “Me” icon in the bottom-right corner.
- Select Help & Support.
- Choose Chat with Us and follow the prompts.
This method is fast and usually resolves issues within hours.
4. OPay on Social Media
OPay is active on major social media platforms. You can send them a direct message (DM) for assistance.
- Facebook: https://www.facebook.com/OPayNigeria
- Twitter (X): https://twitter.com/OPay_NG
- Instagram: https://www.instagram.com/opaynigeria
5. OPay Physical Offices
If your issue is complex (especially POS-related), you can visit an OPay office.
Head Office Address:
Lagos, Nigeria
No. 17A, Amodu Ojikutu Street, Victoria Island, Lagos.
Common OPay Issues and Their Solutions
Here are quick solutions to the most common OPay problems before contacting support:
1. Failed Transaction but Debited
- Wait for 24 hours — most failed transactions auto-reverse.
- If not refunded, send transaction details to customerservice@opay-inc.com.
2. Login Issues
- Check if you’re using the correct phone number and OTP.
- Update your OPay app from the Google Play Store.
3. Account Restrictions
- Contact OPay via phone or email.
- Submit a valid BVN and ID card to restore access.
4. POS Terminal Errors
- Restart your POS device.
- Check your internet connection.
- If unresolved, visit the nearest OPay office or contact the merchant support hotline.
Tips for Getting Faster Help from OPay Customer Care
- Be polite and clear – Avoid long, unclear explanations.
- Include proof – Screenshots, receipts, and transaction IDs help agents resolve your issue quickly.
- Contact during working hours – You’ll get faster responses on weekdays, 9 AM – 5 PM.
- Use multiple channels – If one method is slow, try calling, emailing, and messaging on social media simultaneously.
Conclusion
The OPay Customer Care team is always ready to assist users facing issues with transactions, account access, or POS services. Whether you choose to call, email, chat in-app, or message them on social media, you can expect professional assistance to get your problem resolved.
If you haven’t downloaded OPay yet, you can get it from the Google Play Store and enjoy seamless mobile banking services.
Quick Links:
- Call OPay Customer Care: 0700 8888328
- Email: customerservice@opay-inc.com
- Visit: Victoria Island, Lagos Office
- Download OPay App: Google Play Store
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