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Opay Customer Care Email: How to Reach Opay Support in 2025 |
If you're an Opay user in Nigeria and need help with your account, transactions, or services, contacting Opay customer care via email is one of the most effective and traceable support options. This article provides accurate and up-to-date information on how to contact Opay via email in 2025, including other ways to reach their customer service for quick resolutions.
What Is the Official Opay Customer Care Email Address?
As of 2025, the official Opay customer care email is:
You can use this email address to:
- Report failed transactions
- Request account assistance or recovery
- Ask questions about Opay account opening
- Submit complaints or feedback
- Request POS or merchant support
When sending an email, always include:
- Your registered phone number
- A clear subject line (e.g., "Failed Transfer on July 10, 2025")
- Screenshots (if applicable)
- A detailed message describing the issue
Response Time
Opay customer care usually responds within 24 to 48 business hours via email. For urgent matters, combine email with a call to the Opay customer care number or use the in-app chat support.
Other Ways to Contact Opay Support
1. Phone Support
- 📞 Call Opay on 0700 888 8328 for quick support.
2. In-App Chat
- Open the Opay app
- Go to "Me" > "Support"
- Start a chat with a live agent
3. WhatsApp Customer Service
- Contact Opay via WhatsApp Support for fast messaging support.
4. Opay Website Help Center
- Visit the Opay website and navigate to the help section.
Common Issues You Can Resolve by Email
- Transaction disputes
- Account verification delays
- POS settlement issues
- How to delete transaction history on Opay
- Questions on Opay aggregator dashboard
Reaching Opay via customer care email is reliable, especially when you need documented communication. For faster resolution, ensure your email includes all necessary details. Whether you're a personal user or a business partner using the Opay Business App, Opay’s customer service is responsive and dedicated to solving issues efficiently.
Need more support? Visit the Opay office in Lagos or check the Opay office in Benin if you're nearby.
