How to Retrieve Deleted MTN Call or Recharge History (2025 Tips)

How to Retrieve Deleted MTN Call or Recharge History (2025 Tips)

Need to recover a lost MTN call log or recharge history? Here’s how to retrieve your MTN call and recharge records in Nigeria, even if they’ve been deleted.

Why Retrieve MTN Call or Recharge History?

You might need access to your MTN history for:

• Tracking who you called or who called you
• Proof of airtime purchases or recharge dates
• Disputes over billing or deductions
• Bank transaction verification (if recharged via bank apps)

Unfortunately, once a call log or SMS is deleted from your phone, it can't be restored locally — but you can still request history from MTN.

Option 1: Use MTN Self-Service (MyMTN App or Web Portal)

Steps on the MyMTN App:

1. Log into the MyMTN NG App
2. Tap on “My Account”
3. Choose “Usage History” or “Airtime & Data Transactions”
4. Filter by date (last 7 days, 30 days, custom)
5. Download or screenshot your record

Download MyMTN App Here

Option 2: MTN Web Portal for Account History

You can also visit the MTN Nigeria self-service portal:

https://myapp.mtn.ng

Login with your number and OTP. Then:

• Go to Billing History
• Check airtime usage, data, and recharge logs
• You can export them as a PDF or email to yourself

Option 3: Contact MTN Customer Care for Detailed Report

If the record you need is not showing, contact MTN directly:

Via Call:

• Dial 300 from any MTN line
• Request your Call Log or Recharge History
• You may be asked for:
  • NIN-verified identity
  • Date range for the request
  • Email address to receive the report

Via Email:

Send a formal request to:

customercare@mtn.com

Include:

• Your full name
• MTN number
• Time range (e.g. Jan–March 2025)
• Reason for the request
• Valid ID (may be required)

Note: Response may take 24–72 hours.

Can I Get Recharge History from My Bank?

Yes! If you recharged using a bank app, you can:

• Open your bank app
• Go to Transaction History or Airtime Purchase Logs
• Filter by "MTN" or “airtime”
• Most banks let you download PDF statements
• 
  

Final Thoughts

Even if you’ve deleted call or recharge history from your phone, MTN still stores the data for account recovery and audit purposes.

You can retrieve your records through:

• MyMTN App
• MTN’s Self-Care Portal
• Direct email or call request

Just follow the right process — and your history will be in your inbox within days!

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Suleiman Inuwa

https://www.androidpols.com.ng/

I am a professional website developer and also an SEO expert.