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| Learn how to stop unwanted MTN airtime deductions by cancelling data auto-renewal, checking active subscriptions, and managing services through the myMTN app. |
Dial`*312*1*12#` to go straight to your active data plans and cancel auto-renewal directly, or dial`*312#`→ Manage Data → My Subscriptions for the full menu. For other subscriptions (CallerTune, VAS, promotional services), dial `*305*1#` to view and cancel everything in one place.
Why MTN Auto-Renews Your Plans
Auto-renewal exists for convenience — your bundle renews automatically when it expires, as long as you have enough airtime, so heavy users never experience downtime. The tradeoff: if you forget a plan is set to auto-renew, or you no longer need it, you can lose airtime to a bundle you didn't mean to repurchase.
Method 1: Direct-Dial Shortcut (Fastest)
Dial`*312*1*12#`. This takes you straight to your active data plan(s) without navigating a menu — select Cancel Auto-Renewal and confirm.
Method 2: USSD Menu (If the Shortcut Doesn't Work)
1. Dial`*312#`
2. Select Data Plans
3. Choose Manage Data or My Subscriptions
4. Select the active bundle you want to stop
5. Choose Cancel Auto-Renewal
You'll get an on-screen or SMS confirmation once it's processed.
Method 3: SMS Cancellation
Text NO followed by your bundle's specific activation code to 312. You can find your bundle's exact code in the confirmation SMS you received when you originally purchased it, or by checking the `*312#` menu.
Example format: If your plan's activation code is 114, send NO114 to 312.
Since MTN periodically adjusts specific bundle codes, always confirm your plan's current code via `*312#` rather than relying on a fixed list that may have changed.
Method 4: myMTN App
1. Download the myMTN NG app from the Google Play Store or Apple App Store
2. Log in with your MTN number
3. Go to Data → Manage Subscriptions (or Active Subscriptions)
4. Select your active plan
5. Toggle Auto-Renewal off
This method also shows you every active subscription in one view, including ones you might have forgotten about.
Catching Other Subscriptions (Not Just Data Plans)
Auto-renewing data is only part of the picture — CallerTune, VAS (Value-Added Services), and third-party content subscriptions renew separately:
- - Dial `*305*1#` to view and cancel all active VAS subscriptions, including CallerTune and third-party services, in one place
- - CallerTune specifically: Text STOP to 4100
- Checking `*305*1#` periodically is the most reliable way to catch subscriptions you didn't realize were still active.
How to Prevent Auto-Renewal When Buying a New Plan
When purchasing a plan through `*312#` or the app, look for a choice between Auto-Renewal and One-off Purchase. Select One-off if you don't want the plan to renew automatically going forward.
What Happens After You Cancel
- - Your current bundle stays active until its normal expiry date
- - No further automatic deduction happens after that
- - You can still renew manually anytime using the same code or menu
- - Cancelling doesn't affect data you've already used or paid for
How to Confirm Cancellation Actually Worked
- - Dial`*312#` and check your active data plans
- - Dial`*305*1#`to view all active services
- - Log into the myMTN NG app and check Active Subscriptions
Troubleshooting: Still Being Charged After Cancelling?
| Issue | Likely Cause | Fix |
|---|---|---|
| Still renewing after cancellation | Multiple bundles active | Check and cancel each one separately via *312# or *312*1*12# |
| A different service still deducting | CallerTune or third-party VAS, not the data plan | Dial *305*1# to catch non-data subscriptions |
| Postpaid line | Auto-renewal rules differ for postpaid | Contact MTN Customer Care directly |
| Code doesn't respond | Temporary network issue | Retry, or use the myMTN app instead |
Common Mistakes to Avoid
- - Only cancelling the data plan and assuming everything else is covered. CallerTune and VAS subscriptions are separate and need their own cancellation (`*305*1#` or STOP to 4100).
- - Relying on a specific bundle code you saw once online. Codes can change — always confirm via the live `*312#` menu rather than an old fixed list.
- - Assuming one cancellation covers every active bundle. If you have multiple plans running, each needs to be cancelled individually.
- - Not confirming the cancellation afterward. Check `*312#` or `*305*1#` to verify it actually went through rather than assuming success.
`*312*1*12#` is the fastest route to cancel data auto-renewal directly, `*312#` offers the full menu if you prefer it, and `*305*1#` catches everything else — CallerTune, VAS, and third-party subscriptions. Run all relevant codes periodically if unexplained deductions keep happening, since they manage genuinely separate categories of charges.
FAQ
What is the fastest way to stop MTN data auto-renewal?
Dial `*312*1*12#` to go directly to your active plans and cancel auto-renewal, no menu navigation needed.
How do I cancel auto-renewal via SMS?
Text NO followed by your bundle's activation code to 312 — check `*312#` for your plan's current exact code.
Why does my airtime still disappear after I cancelled my data plan's auto-renewal?
A separate subscription (CallerTune or a third-party VAS) is likely still active — dial `*305*1#` to check and cancel these.
Does cancelling auto-renewal affect my current data balance?
No — your current bundle stays active until its normal expiry; cancelling only stops it from renewing again afterward.
How do I confirm my cancellation actually worked?
Check `*312#` or `*305*1#` afterward, or log into the myMTN app's Active Subscriptions section.
- MTN Nigeria official data page — for current bundle codes and auto-renewal terms
- myMTN app (Google Play / App Store) — for direct subscription management
