How to Contact MTN Customer Care in Nigeria (2025 Updated Guide)
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| How to Contact MTN Customer Care in Nigeria (2025 Updated Guide) |
Need help with your MTN line? This 2025 guide shows how to contact MTN customer care in Nigeria via phone, email, WhatsApp, Twitter, and MyMTN app. Fast, easy, and 100% free
Whether you're facing data issues, SIM problems, or airtime deductions, contacting MTN Nigeria customer care is often the fastest way to resolve your issues.
In this post, you’ll learn how to contact MTN customer care in Nigeria (2025) using phone calls, WhatsApp, social media, and the MyMTN app. We’ve also included updated contact numbers and support emails.
1. MTN Customer Care Number (Free 24/7)
The fastest way to reach MTN customer service is by calling them directly.
MTN Support Numbers:
| Network | Number | Cost |
|---|---|---|
| MTN Line | Dial 180 | Free |
| MTN Line | Dial 300 | Free (Faster option) |
| Other Networks | Dial 08031000180 | Charged |
| From Abroad | Dial +2348031000180 | International call rates apply |
Press 9 after calling to speak directly to a human agent.
2. Contact MTN via Email
If your request is not urgent, email is a good option.
MTN Customer Care Email:
- Send your complaint or inquiry to: customercare@mtn.com
Make sure your email includes:
- Your MTN number
- A detailed description of the issue
- Any evidence (screenshots, transaction IDs, etc.)
MmMTN responds to emails within 24 hours.
3. Contact MTN via WhatsApp (Fast Response)
MTN offers 24/7 support on WhatsApp.
MTN WhatsApp Number:
- Save this number: 09033000001
- Send a message with your name, MTN number, and issue
Example:
"Hi, my name is Musa. My number is 0803XXXXXXX. My data bundle expired early and I need help."
4. MTN Social Media Support (Twitter & Facebook)
You can also contact MTN on their verified social platforms.
MTN Nigeria Social Accounts:
| Platform | Handle | How to Reach |
|---|---|---|
| @MTNNG | Tweet or DM | |
| MTNLoaded | Message or comment | |
| @mtnng | Send a DM |
Use the hashtag #MTNCares for better visibility on Twitter.
5. Use MTN Web Chatbot (Zigi)
MTN’s chatbot, Zigi, is available on their website and app to handle common issues.
Steps:
- Visit www.mtn.ng
- Tap the chat icon at the bottom right
- Ask your question or select a category
If Zigi cannot help, it will transfer you to a live agent.
6. Use the MyMTN NG App
If you prefer an app-based experience, download the official MTN app.
Get It Here:
👉 Download MyMTN App (Play Store)
Once installed:
- Log in with your MTN number
- Go to Support > Help
- Chat live or raise a complaint
Tips to Get Faster Support from MTN
- ✔️ Be polite and clear when speaking or typing
- ✔️ Have your MTN number and problem details ready
- ✔️ Keep screenshots or transaction history for proof
- ✔️ Avoid calling during peak hours (try early mornings or late evenings)
How to Chat with MTN on WhatsApp
▶️ Watch on YouTube: MTN WhatsApp Customer Care Tutorial
Now you know how to contact MTN customer care in Nigeria in multiple ways — call, email, WhatsApp, social media, or app.
Use the method that works best for you, and always keep your details ready. For urgent issues, call 300 or use WhatsApp. For general support, email or Zigi is fine.
Leave a comment below, and don’t forget to share this post with friends who use MTN.
Follow us for more tips on Nigerian mobile networks, data plans, and tech hacks.
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