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| Find Fidelity Bank’s official customer care phone number, WhatsApp contacts, and 24/7 support options for account issues, card emergencies, and banking enquiries. |
Fidelity Bank Customer Care: Phone, WhatsApp & 24/7 Support
Fidelity Bank's official customer care number is `0700 343 35489`, branded "TrueServe," and its WhatsApp support line is `0903 000 5252` — both confirmed directly on Fidelity Bank's official contact page, which states these channels operate 24/7.
Official Fidelity Bank Phone Numbers
Per Fidelity Bank's official Contact Us page:
| Number | Notes |
|---|---|
| 070034335489 | Toll-free TrueServe contact centre |
| 02 01 4611119 | Lagos landline |
| 02 01 4485252 | Lagos landline |
| 0908 798 9069 | For customers calling from outside Nigeria |
Fidelity Bank Customer Care WhatsApp Number
Fidelity Bank offers two separate WhatsApp lines, each serving a different purpose:
| WhatsApp Line | Number | What It's For |
|---|---|---|
| TrueServe | 0903 000 5252 | Human customer care agents |
| IVY | 0903 000 0302 | Fidelity's automated chatbot for quick, self-service answers |
Save whichever fits your need — IVY for a fast automated response, or TrueServe if you need a human agent for something more complex.
Email Support
trueserve@fidelitybank.ng — for general enquiries, complaints, token issues, or fraud reports.
Is Fidelity Bank Customer Care Available 24/7?
Yes — Fidelity Bank's own contact page states: "It does not matter what time it is or where you are, you can call our Interactive Contact Centre and stay close to your bank 24/7." This applies to the phone lines and WhatsApp channels alike.
Reporting a Lost or Stolen Card
Per Fidelity Bank's official security page, if your card is misplaced or stolen:
1. Call TrueServe immediately on `0700 343 35489`, or message via WhatsApp (`0903 000 5252`).
2. Alternatively, block your card instantly via USSD by dialing `*770*911#` from your registered number — or, if your phone itself is missing, dial `*770*911*PhoneNumberToBeBlocked#` from any other phone.
See our complete Fidelity Bank guide for the full blocking process.
Token Issues and Online Banking Support
If your security token is out of sync, or your online banking account locks after failed login attempts, contact TrueServe via the same 24/7 channels — phone (`0700 343 35489`), WhatsApp (`0903 000 5252`), or email.
If you've changed your phone number without updating the bank: Fidelity's official FAQ specifically advises visiting the nearest branch in person, since this particular issue typically can't be resolved remotely for security reasons.
Social Media Channels
- - Twitter/X: @fidelitybankplc
- - Facebook: FidelityBankplc
- - Instagram: @fidelitybankplc
Tip from Fidelity Bank's own guidance: When reaching out via social media, include your account number or NUBAN for faster handling — but never post sensitive details like your PIN, password, or full card number publicly.
Corporate Head Office
The Fidelity Place 2, Kofo Abayomi Street, Victoria Island, Lagos, Nigeria — useful if you need to send physical correspondence or visit the head office directly for an escalated matter.
How to Avoid Customer Care Scams
- - Only use the numbers and email listed above, sourced directly from Fidelity Bank's official contact page.
- - Fidelity Bank will never ask for your PIN, OTP, full card number, or password through any support channel — not even TrueServe or IVY.
- - Double-check WhatsApp numbers carefully before chatting — scammers create lookalike numbers that differ by a single digit.
- - If in doubt, visit a physical branch or call `0700 343 35489` directly rather than responding to an inbound message claiming to be from the bank.
- Fidelity Bank Code: The Complete Instant Banking Guide
- Fidelity Bank Mobile App: Download, Register & Key Features
- How to Protect Your BVN and Bank Details from Fraudsters in Nigeria
Frequently Asked Questions
What is Fidelity Bank's official customer care number?
`0700 343 35489` (TrueServe), with `0908 798 9069` for calls from outside Nigeria.
What is Fidelity Bank's customer care WhatsApp number?
`0903 000 5252` for TrueServe (human agents), or `0903 000 0302` for IVY (automated chatbot).
Is Fidelity Bank customer care available 24/7 in Nigeria?
Yes — per the bank's own official statement, phone and WhatsApp support operate around the clock.
How do I report a lost or stolen Fidelity Bank card?
Call or WhatsApp TrueServe immediately, and block the card via `*770*911#` (or `*770*911*PhoneNumberToBeBlocked#` from another phone if your own is missing).
What if I changed my phone number without telling the bank?
Visit the nearest Fidelity Bank branch in person — this specific issue typically requires in-branch verification.
Conclusion
For round-the-clock support, Fidelity Bank's TrueServe line (`0700 343 35489`) and WhatsApp (`0903 000 5252`) are your most reliable official channels — always verify any other contact against fidelitybank.ng before sharing account details.
- Fidelity Bank Contact Us (Official) — primary source for all phone numbers, WhatsApp lines, and email listed above
- [Fidelity Bank Information Security (Official)]() — source for lost/stolen card and fraud reporting guidance
