 |
| Find FCMB’s official customer care number, WhatsApp contacts, and support channels to resolve transaction issues, report ATM errors, and get banking assistance. |
FCMB Customer Care Number: Phone, WhatsApp & 24-Hour Support (2026)
FCMB's official customer care number is `07003290000`, and its WhatsApp customer care numbers are `09099999814` and `09099999815` — both confirmed directly on FCMB's official customer service page. Here's the complete, verified breakdown of every support channel.
Official FCMB Phone Numbers
Per FCMB's official customer service page:
| Number | Notes |
|---|---|
| 07003290000 | Primary toll-free contact centre line |
| 02012272800 | Lagos landline |
| 02012798800 | Lagos landline |
These numbers work from any Nigerian network.
FCMB WhatsApp Customer Care
Save either`09099999814` or `09099999815` as a contact, then message FCMB directly on WhatsApp for real-time support.
What you can resolve via WhatsApp:
- - Dispense errors at ATMs
- - Transaction enquiries
- - General account questions
- - Card-related issues
Is FCMB Customer Care Available 24 Hours?
Yes — WhatsApp support specifically operates 24/7, giving you round-the-clock access regardless of time of day. Phone lines and social media channels are also technically reachable at any hour, but for the fastest resolution, FCMB's own guidance recommends contacting during official business hours (Monday–Friday, 8am–5pm; Saturday 8am–12noon), since staffing and response times are strongest during this window.
Email Support
customerservice@fcmb.com — per FCMB's official page, include a clear subject line describing your issue and provide full details in the body of your message.
Social Media Channels
- - Twitter/X: @MyFCMB
- - Instagram: @myfcmb
- - Facebook: FCMBMyBank
Verify you're messaging the authentic verified account before sharing any personal or account details — fraudsters frequently create lookalike social media pages impersonating bank support.
What to Prepare Before Contacting FCMB
Having these ready speeds up resolution:
- - Your registered phone number and full name
- - Your account number (or see our guide on FCMB's USSD code if you need to retrieve it)
- - A clear, specific description of your issue, including transaction dates and amounts if relevant
Reporting Fraud or Unauthorized Transactions
If you notice suspicious activity:
1. Call FCMB immediately on `07003290000` — don't wait.
2. Block your account instantly via USSD by dialing `*329*911#` from any phone, then follow up with customer care to confirm.
3. Email customerservice@fcmb.com with full transaction details for formal documentation.
How to Avoid Customer Care Scams
- - Only use the numbers and email listed above, sourced directly from FCMB's official page.
- - FCMB will never ask for your PIN, OTP, full card number, or password through any support channel — a genuine agent never needs these to help you.
- - Verify WhatsApp numbers carefully — scammers create lookalike numbers with slightly different digits or fake "official" badges, and some operate entirely fake WhatsApp groups or Telegram "support" pages.
- - If in doubt, visit a physical branch or call the toll-free line directly rather than responding to an inbound message claiming to be from the bank.
- FCMB USSD Code: The Complete *329# Banking Guide (2026)
- Top 10 Mobile Banking Codes for All Nigerian Banks (2026 Guide)
- How to Protect Your BVN and Bank Details from Fraudsters in Nigeria
Frequently Asked Questions
What is FCMB's official customer care number?
`07003290000`, alongside `02012272800` and `02012798800`.
What is FCMB's customer care WhatsApp number?
`09099999814` or `09099999815`.
Is FCMB customer care available 24 hours?
Yes — WhatsApp support operates 24/7, though contacting during official business hours typically gets faster resolution.
How do I report fraud to FCMB?
Call `07003290000` immediately, block your account via `*329*911#`, and follow up by email at customerservice@fcmb.com.
Can I resolve an ATM dispense error via WhatsApp?
Yes — FCMB's WhatsApp support specifically handles dispense error reports and guides you through resolution.
Conclusion
For round-the-clock support, FCMB's WhatsApp lines (`09099999814` / `09099999815`) are your most reliable 24/7 option, while `07003290000` remains the primary phone line — best used during business hours for faster resolution. Always verify any other contact against FCMB's official website before sharing account details.
- FCMB Customer Service (Official) — primary source for all phone numbers, WhatsApp lines, and email listed above
