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| PalmPay Support Phone Number |
Find the official PalmPay support phone number and expert tips on reaching customer service in Nigeria in 2026, with verified contact details and support options.
If you’re a PalmPay user—or considering becoming one—it’s crucial to know how to contact support when questions, transaction issues, app errors, or other challenges arise. Whether you need instant help with failed transfers, loan inquiries, POS support, or account verification, having the PalmPay support phone number and supporting contact methods on hand can save you time, frustration, and money
This guide offers a complete, user-first overview of PalmPay’s official support channels in 2026, including verified phone numbers, email contacts, WhatsApp support, live chat, social channels, office locations, and tips for faster resolution.
PalmPay is one of Nigeria’s most widely used fintech wallets—enabling users to send and receive money, pay bills, buy airtime, access loans, and even operate POS terminals. But, like any financial service, users sometimes encounter issues that require direct support. Knowing the PalmPay support phone number and other reliable communication options helps you get help quickly and securely.
Official PalmPay Support Channels
PalmPay offers several ways to connect with customer service, but the phone support option is often the fastest way to get help for urgent issues.
PalmPay Support Phone Number (Primary Hotline)
The primary PalmPay support phone number most widely cited for customer care in Nigeria is:
- +234 201 888 6888 or 01 888 6888 📞
This line is available during standard business hours and connects you with PalmPay’s customer care team, who can assist with:
- Failed or pending transactions
- Account login problems
- Loan or Flexi queries
- POS terminal support
- BVN or NIN verification issues
- Blocked or frozen account resolution
Tip: Calling from the mobile number registered with your PalmPay account can make support faster and easier.
How to Use the PalmPay Support Phone Line
Getting the help you need takes a bit of preparation:
- Dial the support number: +234 201 888 6888 or 01 888 6888.
- Follow voice prompts (if available) to navigate to the relevant department.
- Stay patient—during peak times, wait times can be longer.
- Have key details ready: your registered phone number, transaction reference IDs, error messages, and timestamps can help the agent locate and resolve your issue faster.
Alternative PalmPay Support Methods
Aside from the traditional PalmPay support phone number, there are other verified contact options you can use depending on the urgency and nature of your concern.
WhatsApp Support
PalmPay also offers customer support via WhatsApp:
- +234 700 7256 729 (or similar numbers such as +234 814 732 5865 depending on source)
WhatsApp support is especially helpful when you need to:
- Upload screenshots of errors
- Explain issues in text
- Trace failed transfers
- Ask follow-up questions in writing
Note: WhatsApp support numbers can vary slightly by region or update cycle, so double-check within the PalmPay app or on the official PalmPay website before saving.
Email Support
If your issue isn’t urgent or you need to attach documents like screenshots, email may be the best option:
- support@palmpay.com (General customer support)
- palmpay-business@palmpay-inc.com (Business and partnership inquiries)
- possupport@palmpay.com (POS terminal support)
Email support is useful for more complex cases where detailed explanations and attachments help the team investigate the problem thoroughly.
In-App Live Chat
Within the PalmPay app itself, there’s a Help/Support section that allows you to:
- Start a live chat
- Submit a query
- Track support tickets
Since the in-app system is connected to your account, this is often one of the fastest ways to get personalized resolution.
Physical Office Support (Walk-Ins)
PalmPay has physical office locations and support centers where you can get help in person:
- PalmPay – 20 Opebi Road, Ikeja, Lagos
- Additional regional service centers in places like Abuja, Port Harcourt, Uyo, Onitsha, Benin City, and more.
Visiting a physical office might be useful for:
- Complex account issues
- KYC verification matters
- POS machine setup or replacement
- Escalated cases that need face-to-face interaction
PalmPay on Social Media (Useful but Not Primary Support)
PalmPay maintains official social channels where you can ask general questions or stay updated on service notices:
- Facebook: PalmPay App / PalmPay Nigeria
- Twitter/X: @PalmPayNG or similar verified handles
- Instagram: @palmpayapp_ng
Social support is less suited for confidential or sensitive matters like account recovery but helpful for quick announcements and general Q&A.
Common Issues Users Contact PalmPay Support About
Understanding common reasons people reach out helps you prepare your case:
Failed Transactions
If a transfer or payment didn’t go through, support can track and resolve it.
Account Lockouts
Whether due to security flags or incorrect PIN entries, care agents can assist unlocking.
Loan or Flexi Cash Problems
Issues with disbursement or repayment errors are often resolved faster with direct support.
POS Terminal Support
Agents assist business users with setup, settlement delays, and connectivity issues.
Verification Issues
Problems with BVN or NIN verification are common, and support can guide needed documentation.
Having your transaction reference and registered number ready helps speed up all these processes.
Safety Tips When Contacting Support
When using the PalmPay support phone number or any contact channel, follow these best practices:
- Never share your PIN, OTP, or full BVN over the phone or chat. Legitimate support will never ask for sensitive data.
- Always verify that the number or email matches official sources or the information in your own app.
- Report suspicious calls or numbers claiming to be support if they ask for personal banking credentials.
Security awareness reduces the risk of phishing and fraud.
Need help with a transaction or account issue? Call the official PalmPay support phone number +234 201 888 6888 now or use the in-app live chat to get faster, personalized support from a trained agent. Verified contact details ensure your issue gets handled securely and efficiently.
Conclusion
Knowing the PalmPay support phone number and complementary contact channels is essential for modern fintech customers in 2026. Whether you choose a quick phone call, WhatsApp chat, email, in-app support, or even an office visit, choosing the right channel for your issue can make resolution faster and more effective.
Always prioritize official numbers like +234 201 888 6888 and verified WhatsApp contacts from PalmPay’s system, and use caution with any unofficial hotlines. With the right contact info, support becomes a faster, less stressful part of your digital finance journey.
