How to Stop Caller Tune on MTN: Simple & Updated Ways to Deactivate in 2026

How to Stop Caller Tune on MTN

Learn how to stop caller tune on MTN in Nigeria with USSD codes, SMS, the MyMTN app, website, and customer care — step-by-step guidance to end unwanted caller tunes easily.

MTN caller tune (also known as CallerTunez or MyTunez) lets your callers hear a song instead of the regular ring — but it can be annoying or costly if you no longer want it. Whether you subscribed by mistake, don’t like the audio, or just want to save airtime, knowing how to stop caller tune on MTN is essential for every subscriber. This comprehensive guide breaks down all the current methods that work in 2026, so you can deactivate caller tunes quickly and regain control of your phone line.

What Is MTN Caller Tune?

MTN Caller Tune (often referred to as Callertunez or the MyTunez service) is a value-added service (VAS) that replaces the default ringing tone with a song or sound when someone calls you. It’s popular among users who want to personalise their incoming calls, but it comes with recurring charges and can renew automatically if not cancelled.

Why You Might Want to Stop Your MTN Caller Tune

Before diving into the solutions, here’s why many users choose to deactivate it:

• Unwanted deductions from airtime balance for auto-renewals.
• Accidental subscriptions during promo interactions.
• The tune is no longer relevant or wanted.
• Want to avoid future charges and manage services manually.

Whatever the reason, stopping your MTN caller tune is straightforward once you know the right steps.

Method 1: Use a USSD Code (Fastest Way)

One of the easiest ways to learn how to stop caller tune on MTN is by using USSD codes directly from your dial pad.

⏱ Step-by-Step

1. Open the dialer on your MTN phone.
2. Dial *410# and press the call button.
3. Navigate the menu to find “Deactivate Caller Tunes” or a similar option.
4. Confirm your selection.

Once completed, MTN will send an SMS to confirm that your caller tune has been cancelled.

Tip: If *410# doesn’t work for your SIM configuration, alternative USSD paths like *123# → My Services → Manage Subscriptions may also be effective.

Method 2: Cancel via SMS

Another simple approach is deactivation through text message.

📩 SMS Steps

• Open your messaging app.
• Type STOP or CANCEL in the message body.
• Send it to 4100.

MTN will respond with a confirmation that your caller tune subscription has been stopped.

If you want to remove a specific tune rather than cancelling the whole service, you can send Del[TuneCode] (for example: DEL0123456) to 4100.

Method 3: Stop Caller Tune Using the MyMTN App

If you prefer a visual interface or want to manage all subscriptions in one place, the MyMTN NG app is a great option. This method works well if you already use the app for checking balances and buying bundles.

Steps

1. Download and install the MyMTN NG app from the Google Play Store or Apple App Store.
2. Log in with your MTN phone number and the OTP you receive.
3. Go to the “Manage Services” or “Subscriptions” section.
4. Select Caller Tunez and tap “Deactivate”.

This stops the caller tune and any auto-renewal linked to it.

Method 4: Use the MTN Website

Some MTN users prefer deactivating services online using a desktop or mobile browser.

Website Steps

1. Visit the official MTN Nigeria site and log in with your account.
2. Navigate to your subscription settings or “Manage Caller Tunes”.
3. Find the active Caller Tune and select Unsubscribe.
4. Confirm your cancellation.

This method is especially helpful if the USSD menu isn’t displaying the deactivate option for your number.

Method 5: Contact MTN Customer Care

If the above methods don’t work — perhaps due to technical issues or an unusual subscription — reaching out to MTN support is a reliable backup.

Contact Options

• Dial 180 on your MTN line (free).
• Dial 300 for customer care support.
• Chat via the official MTN Nigeria social accounts or help channels.

Ask the representative to permanently deactivate your caller tune service. They may request verification details like your name or last recharge amount before processing the cancellation.

Tips to Confirm Caller Tune Is Stopped

After you’ve completed any of the methods above, it’s good to make sure the service is truly deactivated:

• Dial *123# → My Services → Active Subscriptions and check if “Caller Tunez” is listed.
• Ask someone to call your number — if they hear the regular ringing tone instead of music, your caller tune is off.
• Check your SMS inbox for a confirmation message.

How to Prevent Future Auto-Renewals

Once you’ve learned how to stop caller tune on MTN, it’s worth also stopping unwanted auto-renewals that can sneak back subscriptions.

Auto-Renew Cancellation

• Send STOP to 4100 — this not only stops the tune but also prevents automatic renewal charges.
• Regularly check your active services using USSD or the app to ensure no surprises.

Common Issues & Solutions

Sometimes subscriptions linger or reactivate unexpectedly. Here’s how to handle common problems:

Caller Tune Auto-Renewed Again

Sending STOP to 4100 typically halts automatic renewal. If it comes back, check your active subscriptions with *123# and cancel it again.

Can’t Find Caller Tune Option in App

Make sure you have the latest version of the MyMTN NG app installed, and your MTN number is properly registered. App updates often introduce improved service management features.

Caller Tune Still Playing After Deactivation

It may take a few minutes for the network to update. If the tune persists after 30–60 minutes, repeat the USSD cancellation or contact customer care for confirmation.

Take Control of Your MTN Services Today

Ready to stop unwanted caller tunes draining your airtime? Follow one of the simple methods above — like sending STOP to 4100 or using the MyMTN NG app — to cancel your MTN caller tune and prevent future charges.

Conclusion

Understanding how to stop caller tune on MTN ensures you won’t waste airtime on services you no longer want, and you regain control of your mobile experience. Whether you choose the quick USSD method (410# or texting STOP to 4100), manage it through the MyMTN NG app, use the online portal, or call customer support, each option empowers you to stop caller tunes immediately and effectively.

Keeping an eye on your subscriptions and taking a few minutes to deactivate unwanted services can also save you money and avoid surprises on your airtime balance — a smart move for all MTN subscribers in Nigeria.

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