Call Centre Quality Assurance Specialist Job at Miva Open University

Apply for the Call Centre Quality Assurance Specialist role at Miva Open University. Earn ₦300,000 monthly while driving customer service excellence in Lagos.

If you’re passionate about customer service excellence and quality improvement, the Call Centre Quality Assurance Specialist job at Miva Open University offers a rewarding opportunity. This role is ideal for professionals who want to lead service standards, improve customer interactions, and ensure top-tier call centre performance.

With competitive pay and a dynamic work environment, this is one of the most sought-after customer experience roles in Lagos.

About the Call Centre Quality Assurance Specialist Role

The Call Centre Quality Assurance Specialist ensures that all customer-facing teams—Admissions Officers, Admissions Advisors, Success Advisors, and Application Specialists—deliver consistent, high-quality service. The position is crucial in maintaining service standards, regulatory compliance, and operational efficiency.

Job Location and Salary

Location: Yaba, Lagos
Monthly Salary: ₦300,000 (Net)

This competitive remuneration reflects the strategic importance of the role within Miva Open University.

Key Responsibilities

As a quality assurance specialist, you will support the performance of multiple customer-facing departments by:

Monitoring calls and evaluating service quality
Ensuring compliance with company standards
Identifying service gaps and recommending improvements
Delivering clear, constructive feedback to staff
Supporting customer retention and admissions processes

Requirements for the Call Centre Quality Assurance Specialist Position

Candidates must meet the following qualifications to be considered:

Academic & Professional Qualifications

Bachelor’s degree in a relevant field
3–4 years of experience in quality assurance, call centre operations, or customer experience

Skill Requirements

Excellent verbal and written communication
Strong analytical and feedback-delivery skills
Ability to spot patterns, trends, and recurring service issues
Familiarity with CRM systems, call-monitoring tools, and performance reporting software
High attention to detail
A proactive approach and passion for continuous improvement

Why You Should Apply

This role offers a unique opportunity to:

Shape service quality across multiple departments
Work in a fast-growing and innovative academic institution
Build strong customer experience and process-improvement expertise
Earn a competitive monthly salary in Lagos

How to Apply

Interested and qualified candidates can apply by completing the form below:

Apply Here:
https://docs.google.com/forms/d/e/1FAIpQLScKp9LFvCNxrhWugAhMiSBiDJrk88DAL4yVXm5Ch7ApUykYPg/viewform

Final CTA

Don’t miss this opportunity to join a reputable and fast-growing institution.
👉 Submit your application now and take the next step in your customer experience career!