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| MTN Is Hiring – Manager, Customer Operations Walk-In West 2 (Customer Relations and Experience) |
MTN Nigeria is hiring a Manager for Customer Operations in Ikoyi, Lagos. Apply now to join MTN’s Customer Relations and Experience team in 2025.
If you’re an experienced customer service professional looking to join one of Africa’s biggest telecom brands, here’s your chance. MTN Nigeria is currently recruiting for the position of Manager, Customer Operations Walk-In West 2 (Customer Relations and Experience) in Ikoyi, Lagos. This exciting opportunity offers you the platform to make an impact by improving customer experience and operational efficiency within one of the country’s most dynamic telecommunications companies.
As the Manager of Customer Operations, you’ll be responsible for ensuring that MTN delivers world-class customer service and meets its service level targets across the western region. This role involves coordinating all aspects of customer experience, relationship management, and operational improvement.
You’ll lead a team that monitors customer interactions, tracks complaints, and develops systems to ensure fast and effective resolution. The goal is to create seamless communication between MTN customers and care representatives, ensuring satisfaction and loyalty.
Key Responsibilities
As part of MTN’s Customer Relations and Experience Department, your core responsibilities will include:
- Tracking and monitoring customer service operations to ensure targets are met.
- Deploying tools to capture and monitor customer complaints efficiently.
- Ensuring all customer complaints are resolved promptly and feedback is communicated.
- Collecting and analyzing customer care data to improve service processes.
- Overseeing CRM (Customer Relationship Management) systems to identify service trends and optimize customer satisfaction.
- Preparing periodic performance and management reports.
- Developing procedures to foster stronger communication between customers and support staff.
You will also play a crucial role in implementing new technologies and strategies that enhance MTN’s service delivery framework — from telecom billing systems to customer feedback channels.
Required Experience and Skills
To qualify for this position, applicants must have between 6 to 13 years of relevant work experience, including at least:
- 3 years of supervisory or managerial experience in a related field.
- Proven experience in financial credit risk management.
- Knowledge of credit matrix scoring and assessment.
- Exposure to telecom billing technologies and related systems.
- Ability to manage complex processes and drive operational improvements.
MTN is seeking professionals who are result-driven, innovative, and passionate about improving customer experiences through strategic process management.
Job Location and Application
Location: Ikoyi, Lagos
Position Type: Full-Time, Managerial Level
Interested candidates can apply directly through the MTN Nigeria official recruitment portal at MTN Oracle Cloud Careers.
Ensure your CV highlights your experience in customer operations, credit risk management, and telecom process optimization to stand out during the selection process.
Why You Should Apply
Working with MTN offers you an opportunity to be part of one of Africa’s most reputable telecom brands. The company is known for its innovative culture, professional growth opportunities, and commitment to empowering staff.
This role not only enhances your leadership and operational management skills but also positions you at the forefront of customer experience transformation in Nigeria’s telecom sector.
By joining MTN, you’ll contribute to shaping how millions of Nigerians interact with their mobile and internet services daily.
Ready to take the next step in your career? Apply now via the MTN Nigeria Career Portal and become part of a forward-thinking organization that values customer excellence and innovation.
Applications are ongoing, and qualified professionals are encouraged to apply as soon as possible.
This MTN recruitment for Manager – Customer Operations Walk-In West 2 (Customer Relations and Experience) is a great opportunity for professionals passionate about service delivery and leadership. If you have the experience and drive to improve customer satisfaction and operational efficiency, this role is tailored for you.
Take action today and submit your application to join MTN’s dynamic customer operations team in Lagos.
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