Customer Support Officer Job at Bumpa

Apply for the Customer Support Officer job at Bumpa in Lagos, Nigeria. Learn the requirements, qualifications, and how to apply for this 2025 opportunity.

If you’re passionate about customer service and digital business tools, this opportunity is for you. The Customer Support Officer job at Bumpa in Lagos, Nigeria, offers an exciting chance to join one of Africa’s fastest-growing e-commerce technology startups. This role is perfect for individuals who enjoy solving customer challenges and want to help small businesses grow online.

About Bumpa

Bumpa is a Nigerian tech startup revolutionizing e-commerce for small business owners. The company helps entrepreneurs easily create online stores, manage inventory, accept payments, and communicate with customers — all through the Bumpa app.

Since its launch, Bumpa has empowered thousands of African SMEs to go digital, offering a seamless way to manage their businesses without needing technical expertise. You can learn more about the company and its products by visiting the official Bumpa website.

Customer Support Officer at Bumpa

The Customer Support Officer job at Bumpa is designed for individuals who are proactive, tech-savvy, and customer-oriented. As a support officer, you’ll be responsible for ensuring users have an exceptional experience using Bumpa’s products and services.

Location: Lagos, Nigeria
Qualification: HND or Bachelor’s Degree
Application Deadline: Not specified (apply early)

Your day-to-day responsibilities will revolve around resolving customer inquiries, guiding users through technical issues, and ensuring smooth communication between the support and product teams.

Key Responsibilities

Successful candidates will handle the following tasks:

• Provide prompt and professional responses to customer inquiries via chat, email, and phone.
• Assist users in navigating the Bumpa app and troubleshooting issues.
• Gather and relay customer feedback to improve user experience.
• Collaborate with internal teams to address recurring challenges.
• Maintain accurate documentation of customer interactions.
• Identify opportunities to improve support processes and customer satisfaction.

This position demands a balance of empathy, patience, and technical awareness — qualities that align with Bumpa’s goal of supporting African entrepreneurs.

Qualifications and Skills

To qualify for the Customer Support Officer job at Bumpa, candidates must meet the following requirements:

• Educational Background: HND or Bachelor’s Degree in Business Administration, Communications, Marketing, or related fields.
• Experience: Previous experience in customer service, preferably within tech, SaaS, or e-commerce sectors.
• Communication: Excellent written and verbal communication skills.
• Tech Skills: Familiarity with CRM software, Microsoft Office, and live chat tools.
• Soft Skills: Problem-solving mindset, patience, attention to detail, and teamwork spirit.

Why Work at Bumpa?

Bumpa offers an engaging and innovative work environment where your contribution directly impacts small businesses across Africa. Employees enjoy:

• Opportunities for professional development and growth.
• A supportive and collaborative remote-friendly culture.
• Access to cutting-edge tools for customer success.
• Competitive compensation and benefits.

Bumpa is more than a workplace — it’s a community of innovators driving digital entrepreneurship in Africa.

How to Apply

To apply for the Customer Support Officer job at Bumpa, follow these steps:

1. Visit the official job page here Customer Support Officer at Bumpa.
2. Review the job description and confirm you meet the requirements.
3. Prepare your updated CV and cover letter.
4. Click “Apply” and fill out the online application form.

Apply as soon as possible — the deadline is not specified, and applications may close once the position is filled.

If you’re eager to start or grow your career in Nigeria’s tech space, this is the perfect time to apply for the Customer Support Officer job at Bumpa. Join a company shaping the future of e-commerce and helping thousands of business owners succeed digitally.

Click here to apply now and begin your journey toward a rewarding customer success career today.

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