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| Find Zenith Bank’s official customer care channels, including phone, WhatsApp ZiVA, live chat, and email support for quick assistance. |
Zenith Bank Customer Care: Phone, WhatsApp (ZiVA) & Live Chat (2026)
Zenith Bank's official customer care number is `0700ZENITHBANK` (0700-936-4842265) or `0201-278-7000`, and its WhatsApp customer care number is `07040004422` — powered by ZiVA, the bank's AI-driven virtual assistant. All are confirmed directly on Zenith Bank's official website.
Official Zenith Bank Phone Numbers
Per Zenith Bank's own ZenithDirect page:
Here are the notes copied from the table:
| Number | Notes |
|---|---|
| 0201-278-7000 | Primary Lagos line |
| 0904-085-7000 | Additional line |
| 0700ZENITHBANK (0700-936-4842265) | Toll-free vanity number |
To speak with a live executive: Dial any of the numbers above and select Option 4.
To check your balance via IVR: Dial the same numbers and log in with your Access Code and Passcode (registered ZenithDirect customers only).
Zenith Bank Customer Care WhatsApp Number
Save `07040004422` as a contact, then send "Hi" on WhatsApp to start chatting with ZiVA (Zenith Intelligent Virtual Assistant)— Zenith Bank's official AI-powered banking assistant.
Important: Per Zenith Bank's official ZiVA page, you should save this number specifically on the phone line where you receive your Zenith Bank alerts, since this helps ZiVA verify and match your account correctly.
Live Chat: Zenith Bank Online Customer Care
Zenith Bank's live chat feature is located in the bottom-right corner of the official website www.zenithbank.com. Click it, type your concern in the "How can we help?" box, and a customer service representative responds directly.
Email Support
- General enquiries and complaints: zenithdirect@zenithbank.com
Is Zenith Bank Customer Care Available 24/7?
Yes — per Zenith Bank's own description, the `0201-278-7000` and `0700ZENITHBANK` lines are free and open 24/7, and ZiVA on WhatsApp is also available around the clock for real-time assistance.
Reporting Fraud or Unauthorized Transactions
If you notice suspicious activity on your account:
1. Review your transaction history immediately.
2. Report it right away via zenithdirect@zenithbank.com or `0201-278-7000` — don't wait.
Failed ATM withdrawal (debited but no cash dispensed) or failed POS transaction (debited, no reversal after 24 hours): Zenith Bank's official site provides dedicated online forms for both scenarios — fill these out directly on zenithbank.com, or submit the form at your nearest branch instead.
Lost, damaged, or stolen card: Contact customer care immediately through any of the channels above to have it blocked.
Important Scam Warning (From Zenith Bank's Official Site)
Zenith Bank explicitly warns that fraudsters impersonating bank staff have sent scam emails claiming customers have "huge US Dollar deposits" awaiting them — this is always fake. The bank confirms:
- -`www.zenithbank.com` is the only authentic Zenith Bank website.
- - Several fictitious lookalike websites exist, run by scammers impersonating Zenith staff or directors.
- - Zenith Bank will never ask for your PIN, OTP, password, or full card details via email, call, or WhatsApp.
If you receive a suspicious message claiming to be from Zenith Bank, verify it directly by calling `0700ZENITHBANK` rather than responding to the message itself.
Social Media Channels
- - Instagram: @zenithbankplc
- - Twitter/X: @ZenithBank
- - Facebook: Zenith Bank Plc
- - YouTube: Zenith Bank PLC / ZenithDirect
- - LinkedIn: Zenith Bank Group
Verify you're messaging the authentic verified account before sharing any personal or account details.
Quick Reference Table
| Channel | Contact |
|---|---|
| Phone | 0700ZENITHBANK, 0201-278-7000, 0904-085-7000 |
| WhatsApp (ZiVA) | 07040004422 |
| zenithdirect@zenithbank.com | |
| Live Chat | Bottom-right widget on zenithbank.com |
| To speak to a human | Dial main lines → Option 4 |
Some parts of the Phone, Email, and “To speak to a human” entries are cut off in the photo, so I haven’t guessed the missing text.
- Zenith Bank Official Website: Your Gateway to Seamless Banking in Nigeria
- [Zenith Bank Mobile App: Download, Register & Full Features Guide](https://www.androidpols.com.ng/) *(ka bani ainihin URL bayan buga)*
- [Zenith Bank Internet Banking: Personal & Corporate Login Guide](https://www.androidpols.com.ng/) *(ka bani ainihin URL bayan buga)*
Frequently Asked Questions
What is Zenith Bank's official customer care number?
`0700ZENITHBANK` (0700-936-4842265) or `0201-278-7000`, both free and available 24/7.
What is Zenith Bank's WhatsApp customer care number?
`07040004422` — say "Hi" to begin chatting with ZiVA, the bank's virtual assistant.
How do I speak to a live Zenith Bank representative?
Call the main lines and select Option 4.
Where do I find Zenith Bank's live chat?
On the official website, www.zenithbank.com, bottom-right corner.
How do I report a failed ATM or POS transaction?
Use the dedicated reversal forms on Zenith Bank's official customer service page, or submit at any branch.
Conclusion
For fastest 24/7 support, Zenith Bank's WhatsApp assistant ZiVA (`07040004422`) and toll-free `0700ZENITHBANK` line are your most reliable official channels — always verify any other contact against zenithbank.com before sharing account details.
- ZiVA – Zenith Bank's WhatsApp Assistant — official source for the WhatsApp customer care number
- Zenith Bank Customer Service (Official — source for fraud reporting and scam warnings above
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