How to Exit Safety Mode on Kuda: A Step-by-Step Guide
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How to Exit Safety Mode on Kuda |
Learn how to exit safety mode on Kuda app easily. Follow this guide to regain full account access, manage transfers, and secure your banking experience.
Why Safety Mode Exists on Kuda
If you’ve ever tried making a transaction on Kuda and saw your account in Safety Mode, don’t panic—it’s a built-in security feature. Safety Mode is designed to protect your money when unusual activity is detected or when your account information needs updating. While it helps prevent fraud, it can also temporarily limit your access to transfers, withdrawals, or card usage.
The good news is that exiting Safety Mode is simple if you follow the right steps. In this guide, we’ll walk you through how to exit Safety Mode on Kuda, why it happens, and tips to prevent it from happening again.
What Is Safety Mode on Kuda?
Safety Mode is an automatic security measure that restricts certain account activities until verification is completed. You may encounter it if:
- Your account details don’t match your BVN information.
- Kuda detects unusual or suspicious activity.
- You haven’t completed full identity verification.
- There are system flags during login or transactions.
While in Safety Mode, you can still view your balance, but transactions like sending money or using your card may be blocked.
How to Exit Safety Mode on Kuda
Exiting Safety Mode requires confirming your identity and updating your account details. Here’s a step-by-step guide:
1. Log Into the Kuda App
- Download the Kuda app (Android) or Kuda app for iOS if you haven’t already.
- Enter your phone number and password to log in.
2. Check the Safety Mode Notification
- When your account is restricted, a Safety Mode notification will appear on your dashboard.
- Tap on the alert to see the specific reason for the restriction.
3. Complete Your KYC Verification
- Provide your BVN (Bank Verification Number).
- Upload a valid government-issued ID (National ID, Passport, Driver’s License, or Voter’s Card).
- Take a live selfie for facial recognition verification.
4. Update Missing Information
- Ensure your name, date of birth, and phone number match your BVN details.
- Correct any discrepancies in your profile through the settings tab.
5. Contact Kuda Customer Care if Needed
If you’ve submitted all details and your account is still locked, reach out to Kuda’s support team:
- Via in-app live chat.
- By email: help@kuda.com.
- Visit the official Kuda website for support.
Once your documents are verified, Kuda will lift the restrictions, and your account will return to normal.
How Long Does It Take to Exit Safety Mode?
In most cases, exiting Safety Mode on Kuda takes a few minutes to a few hours after submitting the required documents. However, if further checks are needed, it may take up to 24–48 hours. Patience is key, but you can always follow up with customer support if delays persist.
Tips to Avoid Safety Mode on Kuda
To prevent future restrictions, here are some practical tips:
- Verify your account early – Complete your BVN and ID verification as soon as you sign up.
- Keep details consistent – Make sure your profile matches your BVN records.
- Avoid suspicious logins – Don’t share your password or login from multiple unknown devices.
- Update the app regularly – Install the latest version of Kuda from the Play Store or App Store.
- Use secure internet connections – Avoid logging in with public Wi-Fi when making sensitive transactions.
Why Kuda’s Safety Mode Is Important
Though it may feel inconvenient, Safety Mode protects you from potential fraud. Digital banks like Kuda rely heavily on technology-driven security. By temporarily restricting your account, they reduce risks of unauthorized transfers and identity theft—giving you peace of mind.
For more insights into secure online banking, you can also check trusted resources such as the Central Bank of Nigeria guidelines on digital banking safety.
Take Back Control of Your Kuda Account
Now that you know how to exit Safety Mode on Kuda, you can quickly resolve account restrictions and enjoy seamless mobile banking again. The key steps include completing your KYC verification, updating your details, and contacting customer support if needed.
Don’t let Safety Mode slow you down—download the Kuda app or update it to the latest version, verify your account, and take full control of your digital banking experience today.
