Glo Customer Service: How to Contact Glo for Support in 2025
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| Glo Customer Service |
If you are a Glo subscriber in Nigeria, you already know how important it is to have quick and reliable customer support whenever you experience issues with your mobile network. Whether it’s airtime recharge problems, data plan activation, SIM registration, or network coverage complaints, knowing how to reach Glo Customer Service can save you time and frustration.
In this guide, we’ll walk you through all the ways to contact Glo Customer Care in 2025, including phone numbers, short codes, email, social media, and live chat. We’ll also share tips for getting faster responses and avoiding common mistakes when reaching out to Glo support.
Glo Customer Care Phone Numbers
The fastest way to speak to a Glo customer care representative is through their official helpline. Here’s how to reach them:
- Dial 121 — This is the official Glo customer care number for existing subscribers.
- Dial 200 — If you are calling from another network or a fixed landline in Nigeria.
- For international callers: Dial +234-805-002-0121 (international call rates apply).
Tip: When calling, make sure you have your Glo phone number, recent transaction details, and any complaint reference numbers ready. This will help the agent resolve your issue faster.
Glo Customer Service via Short Codes (Self-Service)
Glo also offers USSD self-service codes for common issues, which can save you the trouble of speaking to an agent. Some useful ones include:
- Check your Glo number → Dial
*135*8# - Check your balance → Dial
*124# - Recharge your line → Dial
*123*PIN# - Share Glo airtime → Dial
*131*recipient’s number*amount*PIN# - Borrow airtime → Dial
*321#
Using these Glo USSD codes can solve many issues instantly without waiting in line for customer care.
Glo Customer Care via Live Chat
For customers who prefer online support, Glo offers a live chat service on their official website.
To use it:
- Visit the Glo official website
- Scroll down and click on the “Live Chat” option.
- Enter your details and start chatting with an agent.
This is a great option for those with data plans or who are unable to make calls.
Glo Customer Service Email
If your issue requires sending documents or detailed explanations, email is the best option.
You can send your complaint to:
customercare@gloworld.com
When sending your email:
- Include your Glo phone number in the subject line.
- Describe your issue clearly and attach any screenshots or documents.
- Wait for a reply (usually within 24–48 hours).
Glo Customer Care via Social Media
Glo is active on social media and often responds faster than through phone or email. You can contact them through:
- Facebook – Send them a direct message.
- Twitter/X – Tweet at them or send a DM.
- Instagram – Comment or DM.
Pro tip: When contacting Glo via social media, avoid posting your personal information publicly. Always use direct messages for private details.
Glo Walk-In Customer Care Centers
If you prefer face-to-face assistance, you can visit any Glo World shop or customer care center near you. These centers handle:
- SIM replacement & upgrades (4G/5G)
- Device repairs & warranty claims
- Complex billing issues
- Corporate account support
To find the nearest location, visit the Glo store locator page.
How to Get Faster Support from Glo Customer Service
Here are some expert tips to ensure your Glo customer service request is handled quickly:
- Call early in the morning — Wait times are usually shorter before 9 AM.
- Use self-service first — If USSD or online portals solve your problem, you won’t need to wait for an agent.
- Be specific — Describe your issue clearly (e.g., “My ₦1,000 airtime recharge failed at 8:15 PM on August 8, 2025”).
- Have your Glo SIM details ready — Including your PUK code if needed.
Final Thoughts
Glo customer service in 2025 offers multiple contact options — phone, USSD, live chat, email, social media, and physical stores. By choosing the right method for your issue, you can get faster resolutions and enjoy a smoother experience on Nigeria’s Grandmasters of Data network.
If you want to explore more Glo tips, guides, and self-service tricks, check out our article on How to Share Airtime on Glo for a step-by-step guide.
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