Smart Cash Customer Care Number – How to Reach Support (2025)
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| Smart Cash Customer Care Number – How to Reach Support (2025) |
If you're using SmartCash Payment Service Bank (PSB) in Nigeria—whether via the Smart Cash App or USSD code—knowing how to reach customer support is essential for resolving transaction issues, blocked accounts, or app access problems.
SmartCash Customer Support Options
1. Via USSD (Airtel SIM only)
Dial *939#, then select the “Customer Care” or “Help” option to speak with a representative directly.
2. From Other Networks (non-Airtel)
Call +234 912 593 9939 (sometimes shown with a space or hyphens: 09125‑939‑939), and you'll be connected to SmartCash support.
You can also file complaints via their email: customerservice@smartcashpsb.ng.
SmartCash is active on social media too; reach out via their verified handles on Twitter, Facebook, or Instagram (@smartcashpsb).
When to Contact SmartCash Support
You should contact customer care if you experience any of the following issues:
- Failed or stuck transfers
- Wallet limitations or blocked access
- Error messages during transactions
- Problems upgrading account tiers (Tier 2 or Tier 3)
- Forgot PIN or security questions
- Disputed transactions or suspicion of fraud
Support is open 24/7, although response times may vary depending on call volume.
Tips for Effective Support
| Step | Action |
|---|---|
| 1 | Always call from your registered Airtel number, especially when using USSD. |
| 2 | Provide accurate details—your full name, phone number, and transaction ID for faster resolution. |
| 3 | For app issues, attach screenshots when emailing support. |
| 4 | If calling from other networks, use the 09125-939-939 line only. |
| 5 | Use the app’s “Help & Support” section to log tickets or send feedback |
What Others Say
Airtel Nigeria and official SmartCash social media posts confirm the official customer care number as 09125 939 939 and reaffirm the use of *939# for USSD support access. SmartCash also accepts questions via its Facebook and Twitter pages.
These channels are regularly monitored for assistance and issue resolution
For fast support while using SmartCash services—such as transfers, account upgrades, or resolving app glitches—reach out via:
- USSD (Airtel users only): via
*939#→ Customer Care option - Non-Airtel lines: 09125 939 939
- Email: customerservice@smartcashpsb.ng
- Social media: Reach @smartcashpsb on Twitter or Facebook
Keep these contacts handy in case you need help, and make sure to always call from your registered Airtel line where possible.
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