How to Reset MoMo Wallet PIN in 2025 (Forgot PIN Fix)

How to Reset MoMo Wallet PIN in 2025 (Forgot PIN Fix)

If you've forgotten your MTN MoMo Wallet PIN or want to change it for security, this 2025 guide will walk you through all the available PIN reset methods — no stress, no app required.

What is the MoMo PIN?

Your MoMo PIN is a 4-digit secret code that lets you:

• Withdraw money
• Send or transfer funds
• Approve MoMo transactions

If you forget your PIN, you won’t be able to access your MoMo Wallet — that’s why this reset guide is essential.

3 Ways to Reset Your MoMo PIN in 2025

Option 1: Reset PIN via *502#

If your number is still active and not locked:

1. Dial *502# on your MTN line
2. Select option for “Security”
3. Choose “Reset PIN”
4. Enter your Date of Birth or Security Answer
5. Set a new 4-digit PIN
6. Confirm new PIN

Your new PIN becomes active immediately.
You can now send/withdraw money again.

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🔹 Option 2: Use MTN MoMo App (if linked)

1. Open the MoMo App
2. Tap Login
3. Tap Forgot PIN
4. Enter your MTN number
5. Confirm with OTP sent to your line
6. Create and confirm a new 4-digit PIN

This works only if you previously set up the app with your MoMo account.

Download MoMo App – Google Play

Option 3: Visit MTN MoMo Agent or Office

If your MoMo account is locked or blocked, or you don’t remember your security info, follow this:

1. Visit any nearby MTN MoMo Agent or MTN Service Center
2. Go with your valid ID card (e.g. NIN, Voter’s Card)
3. Request for PIN reset
4. Agent/Staff will verify your identity
5. A reset link or temporary PIN will be sent to your number
6. Use it to create a new secure PIN

Find MTN Service Centers via mtn.ng/store-locator

Tips to Avoid MoMo PIN Issues

• Don’t use common PINs (e.g. 1234 or 0000)
• Don’t share your PIN with anyone, even agents
• Change your PIN regularly for safety
• Set a backup email or recovery info in the MoMo App (if enabled)

Related Questions (2025 FAQs)

• How many times can I try a wrong PIN?
  3 attempts. After that, your account may be locked temporarily.

• What if I don’t remember my security answer or DOB?
  You must visit an MTN store with your valid ID.

• Can I reset MoMo PIN without MTN SIM?
  No, PIN reset requires access to the registered MoMo number.