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| How to Delete My PalmPay Account in 2025: Step-by-Step Guide |
PalmPay is a popular digital financial app in Nigeria, offering seamless money transfers, airtime purchases, and bill payments. But if you’ve decided to stop using the app for personal reasons or security concerns, you might be wondering: how do I delete my PalmPay account? This guide provides a step-by-step explanation on how to permanently close or deactivate your PalmPay account in 2025.
Can You Delete a PalmPay Account Permanently?
Yes, PalmPay allows users to delete or deactivate their accounts. However, the process is not as straightforward as clicking a "delete" button within the app. You’ll need to contact PalmPay customer support directly and follow their account closure protocols. This ensures your funds are safe and your data is protected.
Before you start, make sure:
- Your account balance is ₦0.
- You have no pending transactions or disputes.
- You've backed up any receipts or transaction history.
Steps on How to Delete Your PalmPay Account
1. Contact PalmPay Customer Support
The fastest way to start the deletion process is by contacting customer care. You can reach out through multiple channels:
- PalmPay Customer Care Number: Dial 018886888
- PalmPay WhatsApp Support: You can find their WhatsApp contact on the official PalmPay website
- PalmPay Email Address: Send an official request to support@palmpay.com
Clearly state that you want to delete or permanently deactivate your PalmPay account. Provide your:
- Full name
- Phone number linked to the account
- Reason for closing the account
2. Wait for Verification
PalmPay’s support team may request verification documents such as:
- A government-issued ID
- A selfie holding the ID
- Confirmation that you’ve withdrawn any remaining balance
This step ensures your account isn’t being closed fraudulently.
3. Confirm Final Closure
Once verified, the team will either:
- Disable the account permanently, or
- Temporarily deactivate it (in case you might want to reactivate later)
Make sure you get a confirmation email or message as proof of closure.
Can I Delete My PalmPay Account from the App?
Currently, PalmPay does not provide an in-app account deletion option. You must go through customer support. However, if you're just looking to stop using the app temporarily, you can log out of your account or uninstall the app.
For users who want to restrict transactions or stop receiving trial cash offers, consider checking how to deactivate PalmPay trial cash instead of deleting your account.
Alternative: How to Deactivate PalmPay Account
If you don’t want to permanently delete your account, you can ask PalmPay to temporarily deactivate it. This means:
- You won’t be able to transact.
- Your account remains dormant.
- You can reactivate it later by contacting support.
This is useful if you’re traveling, switching devices, or want to take a break from using the app.
Things to Do Before Deleting Your Account
Before deleting your PalmPay account, make sure to:
- Withdraw any remaining funds using the app or a PalmPay POS agent
- Cancel any subscriptions or scheduled payments
- Save important receipts or account records
- Notify friends or family who send you money through PalmPay
Will Deleting My Account Remove My Data?
PalmPay follows data privacy policies and regulatory guidelines. Even after deleting your account, some data may be retained for auditing and legal compliance. However, it will no longer be accessible for user operations.
For full privacy terms, check the official PalmPay privacy policy.
Deleting your PalmPay account is a straightforward process if you follow the correct steps. Whether you're moving to another platform, switching banks, or just simplifying your financial life, always ensure you've emptied your balance and contacted support for closure confirmation.
If you're unsure whether to delete or deactivate your account, consider visiting the PalmPay help center for more detailed options.
