‎How Many States in Nigeria Have Opay Physical Customer Service Offices? (2025 Overview)

‎How Many States in Nigeria Have Opay Physical Customer Service Offices

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‎Opay has significantly increased its physical presence across Nigeria to match its fast-growing digital footprint. These physical customer service centers support users and agents who need in-person assistance.
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‎States with Opay Offices in 2025
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‎As of 2025, Opay operates physical customer service centers in approximately 15 states, plus Abuja (FCT)—a total of 16 locations across Nigeria. These centers provide direct support for account verification, POS onboarding, agent registration, and dispute resolution:
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‎Lagos State (multiple branches in Ikeja Head Office, Allen Ikeja, Festac, Ikorodu)
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‎Abuja (FCT) – Garki
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‎Ogun State – Abeokuta
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‎Oyo State – Ibadan
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‎Osun State – Osogbo
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‎Plateau State – Jos
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‎Kaduna State – Kaduna
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‎Kano State – Kano
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‎Edo State – Benin City
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‎Akwa Ibom State – Uyo
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‎Benue State – Makurdi
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‎Imo State – Owerri
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‎Abia State – Umuahia
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‎Rivers State – Port Harcourt
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‎Delta State – Warri & Ughelli
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‎These 15 states plus Abuja make up Opay’s core physical footprint across the country.
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‎Why These Locations Matter
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‎These physical offices are strategically established in state capitals and commercial hubs to ensure accessibility. Their services include:
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‎Account KYC upgrades and BVN/NIN verification
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‎Agent and aggregator onboarding via the Opay POS system
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‎Resolving failed transactions and technical disputes
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‎Device support and POS training
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‎Customer complaints that can’t be handled online
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‎If your issue is complex or requires verification, visiting one of these centers can be the quickest way to get help.
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‎Note on Broader Claims (26 States)
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‎Some platforms have claimed Opay has offices in over 26 states, including Bauchi, Bayelsa, Cross River, Ebonyi, Gombe, Jigawa, Katsina, Kebbi, Kwara, Nasarawa, Niger, Ondo, Sokoto, Taraba, Yobe, and Zamfara. While these claims point to expansion plans, verified listings confirm active centers in 15 states plus Abuja only as of 2025.
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‎Opay operates physical customer service centers in 15 Nigerian states and Abuja. These centers cater to urban users but may not yet be available in every state. If you need help with POS setup, account issues, or verification, head to the nearest center in the list above—or use their in-app chat or customer care line.
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